Description

Strategic AI Product & Transformation Consultant with 15+ years of global experience, specializing in Generative AI and customer-centric innovation for banks and enterprises.

I design and implement AI chatbots, copilots, and digital assistants for mobile banking and enterprise operations, leveraging LLMs, RAG, prompt engineering, and NLP to reduce operational costs, improve customer experience, and drive measurable business transformation.

Proven track record in leading cross-functional teams, defining AI product strategy, and delivering scalable AI solutions in regulated and complex environments.

Expertise includes:

•Generative AI & LLMs

•AI Product Strategy & Vision

•AI Transformation & Implementation

•Conversational AI & AI Copilots

•Mobile Banking & Digital Customer Experiences

•User-Centric AI Design

I help enterprises unlock value from AI by turning complex challenges into simple, human-centric digital experiences, delivering measurable business.

Languages

English
Fluent
Romanian
Native or bilingual

Workplace preferences

Can work on-site

Bucharest (up to 50km)

ING Hubs Romania
Global Product Manager/Product Owner
TECH
May 2023 - Today (3 years and 3 months)
Bucharest, Romania
Spearheaded the development and deployment of AI-driven chatbot solutions, achieving over 70% deection rate in our chatbots, by automating the answers for customer queries, previously handled by human agents, using Generative AI technologies. I am driving the adoption of Agentic AI capabilities, enabling chatbots to autonomously perform multi-step tasks and retrieve information across systems—signicantly reducing manual workload for human agents and improving end-to end resolution times. Led several Scrum teams comprising global and local resources, ensuring alignment with strategic goals and timely delivery. Collaborate with stakeholders across multiple ING retail countries to implement digital solutions using Generative AI technologies, enhancing chatbot accuracy and customer satisfaction. Create and manage detailed product roadmaps and prioritized backlogs to drive project success.
Conversational AI AI Transformation GenerativeAI Contact Center AI AI Product Management
BRD Groupe Société Générale,
Digital Transformation Product Owner
November 2020 - April 2023 (2 years and 5 months)
Bucharest, Romania
Owned and delivered end-to-end digital solutions, including lending platforms and fully digital onboarding processes. Conducted market research and led product development for innovative customer-focused solutions. Managed 2 Scrum teams to deliver high-quality digital banking products.
Deutsche Bank,
Global Product Manager
August 2019 - October 2020 (1 year and 2 months)
Bucharest, Romania
Lead for 4 Scrum Teams, delivering a new mobile banking app in dierent retail countries by following the global strategy for digital banking products/solutions