About Alexandro
Portuguese
Native or bilingual
English
Fluent
Spanish
Fluent
German
Basic
Experience
- EPASSIRevOps & Sales Tools Manager | Data SpecialistJanuary 2025 - Today (1 year and 7 months)• ● Own the CRM estate (HubSpot & Pipedrive) end-to-end, driving the digital strategy for sales processes, data pipelines and lead generation against commercial objectives.• ● Led the Pipedrive-to-HubSpot migration: extracted and mapped all objects (leads, deals, companies, contacts), then rebuilt the commercial process in HubSpot — pipelines, stages, custom fields, required fields, pipeline rules and automations — with an external agency in support.• ● Integrated the CRM with the wider GTM stack — Apollo, Aircall, an AI meeting assistant and an AI prospecting agent — to automate capture, enrichment and outreach.• ● Re-architected the entire sales process post-acquisition: migrated legacy pipelines, deals and leads into a new MQL→SQL→Customer funnel, and rebuilt automations, metrics and dashboards to match.• ● Administered Pipedrive with custom automations, data cleanup and pipeline optimisation (Aircall, Apollo, Zapier integrations), reducing manual work for the commercial teams.• ● Supported marketing on MQL campaigns and built a lead-scoring system with score-based communication and nurturing actions.• ● Built executive dashboards — Sales Velocity, Weighted Pipeline, Data Quality & Health, inbound response time, ARR presented vs. won vs. launched — with multi-level ARR tracking by rep, team, country and company.• ● Oversee BDR teams to maximise outbound results, aligning sales reporting with pipeline outcomes.
- EpassiCustomer Success ExecutiveJuly 2021 - December 2024 (3 years and 5 months)• ● Managed a portfolio of 50+ enterprise HR clients, combining data analysis, targeted campaigns and UX optimisation to reach a +50% activation rate across 100k potential users.• ● Partnered with product and engineering to deliver client-specific feature customisations, improving engagement and retention.• ● Monitored and reported on sales KPIs weekly to steer client-facing teams and keep them aligned with business objectives.
- Pestana Hotel GroupProduct ManagerHOSPITALITYNovember 2019 - June 2021 (1 year and 7 months)• ● Owned the end-to-end Salesforce CRM implementation: scoping, configuration, data migration and training rollout across commercial teams.• ● Analysed CRM data and pipeline KPIs to deliver actionable insights to sales leadership, improving lead management and forecasting accuracy.• ● Defined product roadmaps and led sprint planning with the development team to deliver new features on time and in scope.
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Education
- MSc — Big Data Applied to FootbalUniversity of Murcia & Sport Data CampusApr2023MSc — Big Data Applied to Football
- BSc —ManagementLisbon School of Economics & ManagementSep2017BSc — Management