Freelancer profile translated to English.
Back to original languageAbout Alexandriot
- IT Support Technician with experience in technical assistance, incident management, and network administration. I am involved in diagnosing and resolving IT problems, providing remote or on-site user support, and managing tickets through Zendesk.
- I also have experience in installing and maintaining network and fiber optic infrastructure, configuring network equipment (routers, Mikrotik), and implementing VoIP solutions.
- Meticulous and solution-oriented, I can quickly analyze technical incidents and propose effective solutions to ensure the continuity of IT services.
- I am available for remote IT support, helpdesk, system administration, or technical assistance assignments.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- MESUPRES ( Ministère de l’Enseignement Supérieur et de la Recherche Scientifique)IT System and Network InternTECHMarch 2023 - July 2023 (4 months)Tananarive, Madagascar- Providing technical support to users (hardware and software).- Installing and configuring a VoIP server based on Asterisk.- Managing and configuring pfSense firewalls to secure the network infrastructure.- Cabling and crimping RJ-45 cables for the network infrastructure.- Resolving network connectivity issues in collaboration with the IT team.
- Atelier du CapricorneIT Technician InternTECHJune 2025 - September 2025 (3 months)Tananarive, Madagascar- Maintenance and troubleshooting of IT equipment (computers, printers, networks).- Installation and configuration of software and operating systems (Windows, Linux).- Technical support to users for resolving IT incidents.- Management of IT hardware inventory, including equipment tracking.Results: Resolved 90% of support tickets in under 24 hours, contributed to optimizing IT processes.
- PRIMA SARLUFiber Optic Installation and Maintenance TechnicianTELECOMMUNICATIONSDecember 2023 - February 2025 (1 year and 2 months)Tananarive, Madagascar- On-site survey before installation to assess technical feasibility.- Installation, maintenance, and optimization of fiber optic and LAN network infrastructures.- Diagnosis, troubleshooting, and assistance to clients remotely and on-site.- Configuration and management of network equipment (Mikrotik, routers, modems).
Recommendations
Be the first to recommend Alexandriot
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bachelor's Degree in Maintenance and NetworkIS-INFO2023Université – Informatique de Maintenance et Réseau (IS-INFO) Institut Supérieur d’Informatique, Ampasamadinika 101 : L1, L2, L3 Diplôme : Licence en Maintenance et Réseau.
Certifications
- Fiber OpticsAxian University2024