Freelancer profile translated to English.

Description

With nearly 10 years of experience in sales, operations, as well as team and profit center management, I offer my services for:

- Management of sales or operational teams

- Commercial development of your business

- Establishment of strategic partnerships

- Support or management of your customer service or after-sales service

- Implementation of commercial, marketing, or operational strategies

- Recruitment or recruitment strategy for your company

- Implementation of management processes and tools

My services are available in French or English (bilingual).

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Cubyn
On Malt
Customer Service
LOGISTICS AND SUPPLY CHAIN
November 2022 - February 2023 (3 months)
Respond to customer requests to resolve their tickets (Zendesk).
Forward necessary information to the relevant departments.
Liaison between different departments.
Update processes.
Account Management Customer Support Customer Service Customer Support After-Sales Service English Administrative Management
Hiveway
Head of Operations and Sales
AUTOMOBILE
June 2019 - May 2021 (1 year and 11 months)
Londres, United Kingdom
Hiveway - Car Sharing - 1 year, 11 months
Head of Operations and Sales - Paris & London, June 2019 to May 2021
Reporting to the CEO, managed a fleet of 350 vehicles.
Managed operations, sales, and partner relations.
Supervised customer service, administrative team, and field team (total 15 people).
Analyzed management data (pricing, revenue, rentals, maintenance costs, location strategy, vehicle selection, etc.).
Negotiated and monitored billing with partners and suppliers (garages, parking, cleaning services, service providers, etc.).
Increased managed assets from €1,500,000 to nearly €4,000,000 in 1 year.
Team Management Operational Management Data Analysis Market Research Administrative Management Sales Negotiation Partnerships Press Relations Customer Relations Sales Funnel Business Creation
Student.com
Head of EMEA Development
REAL ESTATE
April 2016 - June 2019 (3 years and 3 months)
Cité de Londres, United Kingdom
Student.com - Student Accommodation Rentals - 3 years, 2 months
Head of EMEA Development - Paris & London, November 2017 to June 2019
Reporting to the CEO and Vice Presidents, hired to increase sales for France and the EMEA region through strategic partnerships.
Managed the sales team (10 people), recruitment, and ongoing training. Increased sales: +60% compared to the previous year in the EMEA market, +94% revenue, and -42% reduction in customer acquisition costs.
Managed relationships with landlords and universities, primarily for France, Canada, and Europe.
Responsible for demand generation for EMEA customers (students).
Worked on all stages of the sales cycle (traffic -> leads -> sales).
Monitored performance, sales, and gross revenue against objectives.
Collaborated with technical and product teams on partnerships (API integration), new features, product updates, and user experience improvements.
Worked with Digital and Marketing teams on PPC, SEO, public relations, campaigns, and promotional offers.

Sales Manager France - London, January 2017 to October 2017
Responsible for sales team performance: +60% growth in key markets, +87% revenue, and -32% sales cost.
Managed the sales team (6 people), recruitment, ongoing training, and sales coaching.

Sales Representative - London, April 2016 to December 2016
Sales representative for the French market, achieving +231% growth in the first year.