Freelancer profile translated to English.

Description

For 15 years, I have been designing and managing products and projects with a strong conviction: data and customer voice are the best drivers of sustainable performance.

I work at the intersection of Discovery (understand, test, challenge) and Delivery (structure, prioritize, deliver).

🎯Objective: Maximize product value and build fluid and consistent omnichannel customer experiences.

Comfortable in Agile, hybrid, or project environments, I rely on:

✔️ Strategic product vision

✔️ Strong adaptability

✔️ Collaborative management

✔️ Clear and unifying communication

🔎 My expertise, Managing teams and cross-functional projects

Digital Projects

- Omnichannel Development

- Process Digitization

- Website & Mobile App Evolution

- Commercial Performance Optimization (Digital Leads)

Customer Relations & Change Management

- Continuous Improvement of Customer Satisfaction (NPS)

- Customer Journey Optimization

- Management of Regulatory Projects (GDPR, DDA)

Design of Subscription & Marketing Tools

- Creation, integration, and evolution of CRM customer discovery tools

- Pricing & Subscription

- Management & Optimization of Business Tools

- Technological and Competitive Watch

Technical Projects

- Application Migrations

- Data Lake Migration & Improvement

- QA & Data Quality

- CDP Integration

🥇 What sets me apart?

A structured yet pragmatic, results-oriented approach, always focused on customer experience and business performance.

Languages

English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

MALAKOFF HUMANIS
Mission Project Manager Data Quality & Governance
BANKING AND INSURANCE
March 2025 - Today (1 year and 5 months)
Paris, France
Within the technical department, implementation of data governance and data quality improvement strategy linked to the CRM migration program and the redesign of group repositories.

Definition of the data governance framework

• Identification of key data and their owners (DO)

• Definition of roles and responsibilities in data exchange and updates.

• Definition of data lifecycle management rules

• Ensuring regulatory compliance (GDPR, retention, access).

Implementation of quality controls and remediation

• Definition of data validation and reliability rules (formats, completeness, uniqueness).

• Structuring of duplicate management and continuous data quality improvement (Purges, certification, nomenclature, KYC, external enrichments ..).

• Automation of controls

Management of data flows and interoperability

• Mapping of inbound and outbound flows

• Implementation of controls and monitoring of integrations.

• Root cause analysis

Management and monitoring of data quality

• Establishment of regular governance through a Data committee, sponsor committee.

• Strategic alignment and roadmap

• Implementation of OKRs, KPIs, and dashboards to monitor data quality.

• Definition of an audit and continuous improvement process (QDD action plan)

Environment: AWS, Data Galaxy, Salesforce
Project Methodology: Waterfall, Agile
Business Sector: Health, Provident, Savings, B2B
Data Governance CRM
Compagnie des Alpes
PRODUCT MANAGER/ PRODUCT OWNER Product Manager/ Product Owner
TRAVEL AND TOURISM
February 2022 - December 2024 (2 years and 10 months)
Paris, France
Data
• • Supporting Marketing teams (10 subsidiaries in Europe) and stakeholders
• • Discovery: Implementing a 360° view of customer journeys and integrating a Customer Data Platform
• • Growth: Improving qualified data deliverability, Migrating HDP Hadoop datalake to AWS Cloud Databricks
• • Defining product vision (MVP/MMP/MLP, strategic segments, OKR/KPI)
• • Developing and managing the Owner Data roadmap
• • Leading Scrum team - 6 data developers (Talend & databricks), 1 QA and 1 Scrum Master
• • Leading scoping workshops, gathering requirements
• • Writing deliverables (story map, user story, data model, functional specifications)
• • Prioritizing the backlog and continuously improving delivery
Big Data Agile Methodology Team Management
Courtier Mercer,
Senior Project Manager
April 2021 - January 2022 (9 months)
Paris, France
Management of international cross-functional projects (USA, Europe, Asia)
• • Scoping, management, and monitoring of projects / Expression of needs /
• • Creation of specifications / functional specifications
• • Acceptance testing (strategy, test plan, execution of tests, ...)
Project