Freelancer profile translated to English.
Back to original languageAbout Alexandre
Web3 blockchain specialist, I support institutions and platforms in managing their complex operations and their Premium clientele.
Key Expertise:
Taxation & Reporting: Preparation and validation of tax reports (Tax Compliance) for HNWI clients.
VIP Technical Support: Resolution of advanced trading incidents (Margin, Futures, API) for KOLs and strategic clients.
Product Operations: Optimization of internal processes, writing of technical specifications (JIRA) and team training.
Regulatory Liaison: Interface between technical needs and the requests of financial/security authorities.
Why Choose Me?
Institutional Rigor: A posture suited to the requirements of consulting firms and banks.
Dual Competence: Ability to translate complex on-chain flows into clear business issues.
Tools: Expert in Zendesk, JIRA, blockchain audit and compliance tools.
Bilingual French / English. Based in Las Palmas, available remotely for consulting missions or operational support.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- WaltioCustomer CareDIGITAL AND ITApril 2026 - Today (4 months)Lyon, FranceTax Compliance Management (Tax Reporting): End-to-end support for Premium clients in preparing and validating their crypto tax reports.Specialized Technical Support (European Market, multi-language): Advanced expertise in on-chain transactions, API synchronizations, and tax logic applied to digital assets in various countries.Technical Interface & Product Management: Writing complex JIRA tickets (reproduction steps, user context) to ensure smooth liaison with development teams.Strategic & UX Consulting: Analysis of user feedback to provide actionable recommendations to management and Product teams to optimize user experience.Knowledge Management: Creation and updating of documentation resources (macros, internal knowledge bases, and external Help Center).
- WaltioCustomer CareDIGITAL AND ITMarch 2025 - June 2025 (3 months)Lyon, FranceTax Compliance Management (Tax Reporting): End-to-end support for Premium clients in preparing and validating their crypto tax reports.Specialized Technical Support (French-speaking Market): Advanced expertise in on-chain transactions, API synchronizations, and tax logic applied to digital assets.Technical Interface & Product Management: Writing complex JIRA tickets (reproduction steps, user context) to ensure smooth liaison with development teams.Strategic & UX Consulting: Analysis of user feedback to provide actionable recommendations to management and Product teams to optimize user experience.Knowledge Management: Creation and updating of documentation resources (macros, internal knowledge bases, and external Help Center).
- BitgetCustomer Relationship Business ExpertSOFTWARE PUBLISHINGSeptember 2022 - February 2025 (2 years and 5 months)Singapour, SingaporePremium technical support dedicated to KOLs (influencers) and VIP clients, ensuring high-performance assistance throughout the sales cycle.Strategic Interface (SME) between internal departments for critical issue resolution: financial/security authority requests and business partnerships.Operational Process Optimization: Analysis, proposal, and deployment of solutions to improve internal efficiency.Technical Training and Onboarding: Creation and delivery of training sessions for new employees to ensure rapid mastery of the ecosystem.
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Skill set
Categories
- Other