Freelancer profile translated to English.
Back to original languageAbout Alexandre
Are your Atlassian tools slowing you down?Is Jira becoming a "gas factory", Confluence unmanageable, and your Service Desk (JSM) overloaded?
Certified Atlassian Expert, I transform your chaotic instances into intelligent systems by architecting your ecosystem to be "Performant & Sustainable".
🎯 MY INTERVENTION OFFERS
✅ 1. For your emergencies: Unblocking & Simplification (Resolution Mode)
- The problem : Your teams are blocked, projects are not progressing, or you need advanced configuration
- My solution : I intervene quickly tosimplify your lifeby bringing my expertise
- Result : Productivity and adoption gain
🚀 2. For your future: Structuring & Modernization (Growth Mode)
- The problem : You are growing, but your processes are scattered. You want to integrate AI but your data is messy.
- My solution : I structure your knowledge base (Confluence) and your workflows (Jira) so they can absorb your growth and leverage Artificial Intelligence (Atlassian Rovo).
- Result : An organized company, ready to scale, where information flows frictionlessly and applications work without silos.
🎓 TRAINING & KNOWLEDGE TRANSFER
I don't create dependency. I train your admins and your teams to be autonomous on the tools I implement.
🛠 Why me?
A hybrid visionof "IT Support" and "Product". I understand the pain of end-users AND the security imperatives of the IT department.
Let's discuss your current needs,and I'll tell you how to structure them.
Availability : One-off missions or Part-time (Fractional).
Keywords : Jira Service Management (JSM) Premium, Assets, Insight, Advanced Roadmaps, Automation for Jira, Atlassian Intelligence (Rovo), Confluence, Guard, Access, Cloud Migration, Governance, DPIA, GDPR.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- M-FilesLead Atlassian Tech & IT OperationsSOFTWARE PUBLISHINGMarch 2022 - Today (4 years and 3 months)Reims, FranceResponsible for optimizing collaborative tools and IT operationsfor an international group. Central pivot between technical needs (IT department) and business users.
🚀 ARCHITECT OF THE ATLASSIAN ECOSYSTEM (Jira / JSM / Confluence)
Transformation of the Atlassian suite from a simple ticketing tool to a complete service platform (ESM).Jira Service Management (JSM) Premium: Deployment and full administration.Automation: Creation of complex workflows and "Automation Rules" to reduce the workload of L1/L2 support (Automatic triage, auto-response).Knowledge Base: Restructuring of Confluence to make it the single "Source of Truth", connected to the service portal.🤖 AI STRATEGY & GOVERNANCE
- Preparation of the technical environmentfor AI deployment (Atlassian Rovo & Copilot).
- Data Hygiene: Audit and standardization of Confluence spaces to ensure the relevance of AI responses.
- Security & Compliance: Participation in security audits (DPIA) and fine-grained access rights management (Atlassian Guard/Access) to secure intellectual property.
🌍 IT OPERATIONS & SUPPORT (International Scope)
- Management of the fleet and user experience for sites in France, UK, and Germany.
- L3 Support: Resolution of critical incidents and administration of SaaS tools (M-Files, Hubshare, Ment, Office 365).
- E.B.C.IT TechnicianDIGITAL AND ITMay 2018 - March 2022 (3 years and 10 months)Reims, France• IT service provider for professionals (ESN)• Infrastructure project execution (network, servers, workstations)• Technical support (on-site and phone maintenance)- Definition of client needs and user training- Very beneficial experience on a technical level (wide variety of technologies implemented)
- CFA Interpro de la MarneIT TrainerJanuary 2015 - January 2018 (3 years)• Professional teaching for Bac Pro SEN (Technical and Vocational Baccalaureate in Electronic Systems)• Development and implementation of pedagogical progressions
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Education
- Professional License in Network Administration and Security (ASUR)IUT Reims Châlons CharlevilleAdministration et Sécurité des Réseaux
- DUT in Networks and TelecommunicationsIUT Reims Châlons Charleville2014Déploiement, administration et sécurisation des réseaux informatiques et téléphoniques
Certifications
- Atlassian Cloud Organization AdminAtlassian2025
- Atlassian Cloud Jira AdminAtlassian