Freelancer profile translated to English.

Description

Looking for a reliable, available IT technician who explains things clearly? That's exactly what I offer.

Based in Marseille, I provide remote support and am very available.

My approach: no unnecessary jargon, concrete solutions, and human support at every step.

Need a one-time boost or regular follow-up? I adapt to your pace and budget.

Languages

Workplace preferences

Remote only

Primarily works remotely

SUEZ
IT TECHNICIAN
TELECOMMUNICATIONS
October 2018 - June 2026 (7 years and 8 months)
Marseille, France
Commissioning of workstations and services on IT accounts. Referencing of all workstation applications. Management of our local stocks. Recovery of workstations - return to Pivot. Tracking of lost or stolen PCs. Updating assets in our IT4US database. Tracking of our sites in our IT4US & Newpod databases (site closures, site openings). Management of our sites' IT racks. Handling incidents and tasks. On-site or PC interventions for projects (rack management, inventory...)
HOTEL DU DEPARTEMENT
IT TECHNICIAN
July 2017 - October 2018 (1 year and 3 months)
User support. Printer and software maintenance. Call reception, problem diagnosis for users. Incident resolution via call reception. Migration of desktop and laptop PCs to WINDOWS 10. User support on the WINDOWS 10 interface.
MARINS POMPIERS DE MARSEILLE
IT DEPARTMENT
January 2013 - January 2016 (3 years)
Ensure the maintenance of an IT park. Network connection of printers and PCs. Remote and on-site computer maintenance. Network installation and configuration of the OFFICE SUITE. Diagnosis, repair, assembly of towers and PCs. Call reception, fault diagnosis and incident resolution.

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OBTENTION DU BREVET DE TECHNICIEN SUPÉRIEUR
EME
2017
OBTENTION DU BREVET DE TECHNICIEN SUPÉRIEUR
OBTENTION DU BACCALAURÉAT PROFESSIONNEL
SYSTÈME NUMÉRIQUE LYCÉE DON BOSCO
2015
OBTENTION DU BACCALAURÉAT PROFESSIONNEL

Alexandre Perrin

IT TECHNICIAN