Alexandre M.

Hello,

My name is Alexandre and I am an expert in optimizing customer relationship management processes, and my main goal is to help companies generate more leads, boost their sales, and retain their customers.

In 2021, I founded Kaizen Blitz, a company that has achieved impressive results in this area. Through our efforts, we have supported companies in the automotive distribution and insurance sectors to increase customer satisfaction by an average of over 15%, conversion rates by 47%, and multiply online reviews by six. All this, for a net return on investment greater than 3.

I am also a Lean Six Sigma expert as a Black Belt. This methodology allows me to identify problems, optimize processes, and improve the quality of customer interactions.

Regarding my academic background, I obtained an Executive MBA from ESSEC, which gave me a global vision of the business world. I am capable of considering all strategic, commercial, marketing, and operational aspects to propose solutions tailored to your needs.

I propose to:

- Assist you in conducting an audit of your performance (Sales, Supply Chain, Manufacturing, ...)

- Advise you on the strategy to adopt to achieve your goals with an agile approach.

- Build and implement effective and efficient activity monitoring tools (reporting, dashboards, ..)

- Support you in managing transformation OR implement outsourcing for processes you wish to improve (Lead generation, sales, retention, ...)

Do not hesitate to contact me to discuss your project and your needs.

Regards,

Alex