Freelancer profile translated to English.
Back to original languageAbout Alexandre
With 7 years of experience inServiceNow**, I have led numerous complex implementation and development projects in **international contexts.
I have developed custom applications (App Engine) and implemented theCSMandITSMmodules.
Furthermore, I have integratedServiceNowwith various tools such as **JIRA**, **Azure**, **EasyVista**, and other external systems.
I am certified inITSM, CSM, CAD**, and **CSA.
I will technically support you throughout your projects to transform your ideas into concrete and efficient solutions.
👉🏻 My greatest strength lies in my rapid adaptation to evolving needs and contexts.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- BNPP CARDIFSenior Technical ServiceNow ConsultantSeptember 2023 - Today (2 years and 9 months)Nanterre, France• Migration and redesign of the CARDIF onboarding application (App Engine)• Migration and application design (secondApp Engineproject)• Test automation (ATF)• Implementation ofcatalog itemsfor CARDIF Japan• Technical team supervision: advice, debugging, releases• Application and adherence to best practices•International context
- AFPASenior Technical ServiceNow ConsultantMarch 2023 - October 2023 (7 months)• Team leadership in project execution and support for junior consultants• Implementation of theITSMmodule• Data synchronization with APIs withEasy Vista, JIRA.• Development of the following areas and modules:CMDB, Portal, Incident, Reporting, Service Catalog• Release and go-live• Client support
- LorealSenior Technical ServiceNow ConsultantLUXURY GOODSDecember 2022 - March 2023 (4 months)• Complete redesign of thePPMmodule to theService Portal• Handling user stories• Bug fixes
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Education
- IPSSI- Web & Big Data Architect2018IPSSI- Architect Web & Big Data
- ESGI Web Engineering Level II RNCP Title ( Bac +2017ESGI Ingenierie du web Titre de niveaux II RNCP ( Bac +