Freelancer profile translated to English.

Description

I enjoy working in contexts with aproven challenge**. My goal, whether as a **project managerorscrum master**, is to enable teams to **deliver their deliverablesin a professional environment that combines good humor.

The objective at work is not to **go as fast as possible, but to go as far as possible**. It is thanks to a united team that we all achieve our goals together!

To achieve this, whether in aclassic V-cycleor inagilitythrough the Agile Scrum methodology, it is necessary to respectclear and strict ruleswhile maintaining **flexibility**.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km)

Arrive
ServiceNow Project Manager
July 2025 - December 2025 (5 months)
Project Context
In an international growth context, the acquisition of a new company has pushed teams to provide a ticketing tool to unify the user experience across ServiceNow. This implementation must be carried out within a deadline.

Achievements
● Requirements gathering and documentation
● Proposing solutions adapted to the client's specificities
● Definition of business processes (arrival, departure, change, etc.)
● Development monitoring
● Project planning and sequencing
● Advice and recommendations on processes to implement
● Documentation of application processes

Outcome
✔ Training and support for technical teams
✔ Improved autonomy for all users
✔ User satisfaction

TECHNICAL ENVIRONMENT
▪ Tools: Google Workspace
▪ Ticketing tools: ServiceNow
▪ Methodologies: V-cycle
▪ Modeling: UML, MCD, Flowchart, Sequence diagram
UML ServiceNow
RYDGE CONSEIL
ServiceNow Project Manager
April 2025 - July 2025 (3 months)
Project Context
Following the program conducted at KPMG for the creation of the company Rydge Conseil, it is necessary to implement ITSM processes to ensure optimal framing within the Service Delivery Manager teams.

Achievements
● Requirements gathering and documentation
● Development monitoring
● Project planning and sequencing
● Proposing solutions adapted to the client's specificities
● Advice and recommendations on processes to implement
● Writing test plans
● Documentation of application processes

Outcome
✔ Satisfaction of business and product teams
✔ Training and support for technical teams
✔ Improved autonomy for all users
✔ User satisfaction
✔ Deployment achieved

TECHNICAL ENVIRONMENT
▪ Tools: Office
▪ Ticketing tools: ServiceNow
▪ Methodologies: V-cycle
▪ Modeling: UML, MCD, Flowchart, Sequence diagram
UML V-cycle ServiceNow Technical project management Training
KPMG SA
On Malt
Project Coordination
July 2024 - March 2025 (8 months)
Paris, France
Project Context
In an increasingly competitive and constantly evolving economic environment, KPMG is launching a strategic business empowerment program specifically designed to support small and medium-sized enterprises (SMEs). The main challenge of this program is to coordinate the complete transformation of the existing infrastructure to create a new one, meeting all technical requirements and prerequisites, within a constrained timeframe.

Achievements
● Needs definition
● Scope definition
● Process implementation
● Migration industrialization
● Initiation of change management
● Steering of CABs (Change Approval Board)

Outcome
✔ Migration of all applications
✔ Improved team autonomy
✔ Deployment achieved

TECHNICAL ENVIRONMENT
▪ Tools: Office
▪ Methodologies: V-cycle
▪ Modeling: UML, MCD, Flowchart, Sequence diagram
V-cycle Change management Technical project management Change support UML