Freelancer profile translated to English.
Back to original languageAbout Alexandre
đź‘‹ Hello,
I am a Quality Consultant and Qualiopi Auditor, with over 10 years of experience in Quality and over 200 audits conducted on various frameworks: Qualiopi (RNQ), funding frameworks (OPCO, Regions, etc.), QSE...
🎯 What I bring to you
Concrete field expertise: I have supported and audited both training organizations and structures of all sizes and sectors.
A clear understanding of regulatory requirements (Qualiopi...) and quality management best practices.
Operational deliverables (audit reports, action plans, process mapping, monitoring tools).
đź’ˇ My added value
Dual role of auditor & consultant → I know the real expectations of certifiers and help you anticipate them.
Concrete field expertise: I have supported and audited both training organizations and structures of all sizes and sectors.
Pedagogy & clarity → I explain Quality without jargon to involve your teams.
đź“Ś Types of missions
Qualiopi Audits – +150 conducted
Preparation and support for Qualiopi certification
Audits, based on your standards, internal frameworks, and regulatory requirements – +100 conducted
Organizational diagnosis, construction, and implementation of Quality Management Systems (QMS)
Training & awareness for teams on Quality best practices
French
Native or bilingual
English
Conversational
German
Basic
Can work on-site
Paris (up to 50km)
Experience
- QUALISULTINGCONSULTANT AND AUDITORSeptember 2021 - Today (4 years and 11 months)Le Perreux-sur-Marne, Franceâś… Audit & CertificationQUALIOPI Auditor (Training Actions, CBC, VAE, CFA)Lecturer on 3 Quality frameworks in professional trainingConducting QSE audits and ENEDIS supplier qualificationâś… Strategic and Operational SupportConsulting and support for training organizations in their QUALIOPI certification processMethodological and operational support to ensure compliance, performance, and customer satisfactionâś… Quality Management & SteeringCreation, improvement, and deployment of Quality Management Systems (standards, procedures, operational deployment)Training, animating, and steering: transforming requirements into concrete actions, giving teams the tools to keep the system alive dailyQuality Measurement & Diagnosis: implementing relevant indicators, objectifying results, and identifying the real causes of dysfunctions to enhance clarity, efficiency, and customer satisfaction
- Luckey by AirbnbQUALITY MANAGER ILE DE FRANCEHOSPITALITYMarch 2020 - September 2021 (1 year and 6 months)Paris, Franceâś… Quality ManagementDefinition and deployment of the QMS: service offering standardization, audit plan development, and implementation of an incentive policy for service providersQuality steering of the IDF park: project management, audit monitoring, implementation of corrective actions, and continuous improvement processCustomer experience & perceived quality: KPI monitoring, analysis of feedback, and steering of improvement areas to enhance satisfaction and service imageâś… Paris GovernanceHead of the Cleaning department: recruitment, training, operational coordination of external teams, and KPI steeringHost Paris Relations: Quality referent and guarantor of standards, operational monitoring, churn management, and customer relationship optimizationLogistics & Procurement: responsible for stock and supply management (linens and amenities) at the Warehouse Paris
- Les Cercles de la FormeQUALITY AND SALES MANAGERHEALTH AND WELLNESSFebruary 2016 - September 2019 (3 years and 7 months)Paris, France✅ Operational Quality ManagerCreation of the network Quality Management System: definition of standards, team support, and audit plan developmentQMS Deployment & Steering: training, audit execution, action plan monitoring, and continuous improvement✅ Sales Manager – Business UnitsSales team management: supervision of two teams of 3 salespeople, objective setting and monitoring, KPI steeringCommercial Development & Animation: organization and facilitation of open house days to boost activity and enhance visibility
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Education
- Master in Marketing and Service ProductionIAE PARIS XII - GUSTAVE EIFFEL2013Master Marketing et Production de Services - option Qualité de service
- Bachelor's Degree in Economics and ManagementIAE NANTES2009Licence d'Economie et de Gestion