Freelancer profile translated to English.

Description

Senior Operations Manager (10+ years) — Turnaround & KPI | 100% remote

I help leaders and operational teams regain control of a business and improve performance through a very concrete approach: rapid diagnosis, prioritization, execution, management routines, and simple processes.

What I do (deliverables)

• Diagnosis + 30/60/90 day action plan (priorities, owners, deadlines)

• KPI Dashboard (Excel) + weekly reporting

• Regain control: stockouts/product availability, inventory & stock rotation, margin

• Process standardization (returns, shrinkage, organization, execution)

• Remote team animation: async daily, KPI review, 1:1, documented handover

Results (examples)

• Menton: €1.5M revenue, 41% margin, €39 basket; stockouts 7.9% → 1.2%; satisfaction +0.2 (Top 10 France / #1 regional)

• Montpellier (opening): 52% till margin; €800k planned → €1M achieved, then stabilized at €1.6M; 91 days stock rotation (no issues); Top 6 profitability/linear meter

• Dubai: Co-founder / Ops Manager (admin, accounting, pricing, purchasing/inventory, communication & loyalty) — ~200k AED/month

Work method

100% remote, zero travel. Tools: Excel / Google Drive / async communication.

Assignments 3–12 months (or 2–4 week sprint for diagnosis + action plan).

Available ASAP.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Institut de soins,
Co-founder & Manager (Ops)
October 2023 - December 2024 (1 year and 2 months)
Dubai - United Arab Emirates
• Ops Management: administrative, accounting, inventory/orders, pricing, communication, loyalty
• Average revenue ~200,000 AED / month; exit: business sale
Mr Bricolage,
Store Director
May 2025 - Today (1 year and 1 month)
06500 Menton, France
8 permanent contracts (+ 1 summer fixed-term) + regular interns | ~1000 sqm €1.5M revenue, ~40,000 customers/year, 41% margin, €39 basket Stockouts: 7.9% -> 1.2% Satisfaction: +0.2 Full store redesign + new entrance; processes: shrinkage/returns, pricing, suppliers, local marketing
Process Management Process Improvement Procurement Pricing Supply Chain Management
Mr Bricolage,
Store Manager (Opening)
September 2021 - August 2023 (1 year and 11 months)
Montpellier, France
Empty space -> complete opening | construction team ~15 | permanent team 5
• Revenue: €800k planned (year 1) -> €1M achieved; stabilized at €1.6M
• 52% till margin; Top 6 profitability per linear meter (group)
• No issues: lean flow, 91 days stock rotation (vs ~120 days standard format)
• Hyper-center services: cargo bike delivery < 1h; established "in-store DIY"