Freelancer profile translated to English.

Description

Rigorous and versatile professional, I support companies in managing their daily computer workflows: administrative management, data processing and verification, customer relations, and technical or commercial support.

Thanks to my significant experience within demanding organizations (such as Edenred France), I have developed great ease with IT tools, management software (CRM), and the strict application of procedures and compliance charters. Autonomous, responsive, and with excellent written French expression, I manage large volumes of data while ensuring reliable and high-quality work.

My services on Malt:

• Data Management & Entry: control, sorting, validation of files, anomaly detection.

• N1/N2 Customer Support & Relations: ticket management, emails, chat, and resolution of complex cases.

• Moderation & Compliance: application of charters and verification of supporting documents.

Fully equipped for remote work, I am immediately available and very flexible with schedules (daytime, evenings, weekends).

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Edenred France
Customer Relations Officer & N2 Support — Merchant Partners Department
BANKING AND INSURANCE
November 2025 - May 2026 (6 months)
Montrouge, France
Within the department dedicated to merchant partners, I was responsible for second-level support for in-depth analysis and validation of their complex files and transactions. Responsible for monitoring data flows, I handled the investigation and correction of anomalies as well as incident resolution, while rigorously applying compliance charters.
Data Entry Customer Service Administrative Management Customer Support Data Analysis
Intelcia
N1 Customer Advisor — Merchant Partners Department (Edenred Activity)
TELECOMMUNICATIONS
November 2024 - November 2025 (1 year)
Dreux, France
Management and personalized follow-up of requests from affiliated merchant partners (Ticket Restaurant, Ticket Service, Kadéos). Using digital tools (Redforce, EPM), I provided first-level support for their billing and affiliation, while rigorously verifying the compliance of their supporting documents.
Customer Service Customer Support Administrative Management customer support Data Analysis