Alexandre Cavalier

Operations Director with 8 years of experience in B2B SaaS, specializing in transport, logistics, and operational process optimization. Expert in TMS system implementation, workflow automation, and performance management, I leverage technology to enhance field efficiency and customer satisfaction. Recognized for my strategic vision, analytical rigor, and ability to translate business needs into concrete digital solutions.

As a Customer Success Manager, I support users in adopting and maximizing their TMS tools, ensuring the achievement of their operational objectives while fostering loyalty and account growth. My approach is based on a deep understanding of supply chains and data valorization to anticipate risks, identify areas for improvement, and support strategic decision-making.

Key Skills:

- Analysis and optimization of logistics processes, including planning, transport management, and delivery cost reduction.

- TMS implementation and customization, API integration, user training, and change management.

- SaaS project management: functional scoping, stakeholder management, KPI monitoring, and on-time delivery.

- Data analysis and reporting: customer performance measurement, KPI tracking, and continuous improvement scenarios.

- Collaborative leadership and bilingual communication (French/English), ensuring smooth coordination between technical, sales, and product teams.

- Results-oriented and passionate about technological innovation applied to logistics, I excel at transforming operational challenges into sustainable growth opportunities.