Freelancer profile translated to English.
Back to original languageAbout Alexandre
I support B2B SaaS publishers, AI scale-ups, and Product/Tech leadership in designing and transforming complex products, from strategy to architecture and business model.
I primarily undertake three types of missions:
• Product and AI Scoping: Use case identification, target architecture, roadmap, success metrics, prototype, and business case.
• SaaS and AWS Architecture: Microservices, serverless, APIs, data/ML pipelines, performance, resilience, observability, and FinOps optimization.
• SaaS Strategy and Monetization: Positioning, packaging, pricing, technological partnerships, and delivery organization.
I have 14 years of experience at the intersection of product, technology, and business.
At Vocalcom, I notably designed cloud and telecom platforms supporting 25,000 simultaneous sessions, with a roadmap to 125,000, developed a sub-100ms routing architecture, reduced AWS costs by 30%, and co-launched Hermes Digital Journey with Infobip.
I am currently developing MessageBoat, a SaaS platform enabling contact centers to model their performance, simulate AI transformation scenarios, and quantify their operational and financial impact.
Possible deliverables: audit and recommendations, target architecture, prioritized roadmap, business case and ROI, functional prototype, transformation plan, or product/architecture support.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km)
Experience
- MessageBoatFounderSOFTWARE PUBLISHINGApril 2025 - Today (1 year and 4 months)Paris, FranceFounder of MessageBoat, a decision-support SaaS platform dedicated to the transformation of contact centers.The platform allows modeling operational performance, identifying improvement opportunities, and simulating the impact of transformation scenarios before implementation.Achievements:• Design of models covering SLA, wait times, agent capacity, abandonments, costs, and digital channels• Development of simulation and scenario analysis engines, including stress tests and probabilistic simulations• Design of recommendation workflows and ROI calculation for AI, automation, Agent Assist, and digital deflection• Development of the SaaS application, its workspaces, and its modeling interfaces• Prototyping of AI/LLM workflows for contextualization and analysis assistance• Scoping of positioning, pricing, and white-label distribution modelsHybrid role in product, architecture, and economic modeling.
- DiabolocomHead of Project Management DepartmentTELECOMMUNICATIONSJanuary 2025 - April 2025 (3 months)Paris, FranceManaged a department of over 10 project managers, from junior to senior, responsible for deploying CCaaS solutions to enterprise clients.Achievements:• Structured client project portfolio prioritization and management• Implemented delivery reviews, risk anticipation mechanisms, and escalation processes• Harmonized project management practices and supported team skill development• Coordinated between Project, Product, Engineering, Customer Success, and client teams• Direct involvement on strategic accounts and at-risk situationsShort-term engagement focused on department structuring and delivery security.
- VOCALCOMProduct Director Innovation, Co-creation & PartnershipsSOFTWARE PUBLISHINGDecember 2021 - April 2024 (2 years and 4 months)Paris, FranceDirected Vocalcom's innovation and technology partnerships portfolio, aiming to transform partner technologies into integrated, marketable, and internationally deployable products.Key achievements:• Co-designed and launched Hermes Digital Journey with Infobip, combining voice, outbound campaigns, digital channels, chatbots, and agent transfer• Designed and promoted use cases: automotive assistance, call deflection, debt collection, payment, and retail upsell• Built the partnership business model: evaluation of lead-to-cash complexity, revenue share models, and operational processes• Designed a pricing tool that automatically generates quotes based on digital channels, countries, and currencies• Managed a portfolio covering Quality Monitoring, Smart Pairing, Speech Analytics, payments, CRM connectors, and generative assistance concepts• Developed partnerships and integrations with Infobip, Yammu, Calabrio, Microsoft, Salesforce, and Zendesk• Contributed to packaging, pricing, demonstrations, sales support, and international marketing campaigns
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Education
- AWS Certified Solutions Architect – AssociateAWS Certified Solutions Architect – Associate
- Physics, Chemistry, SciencesLycée Saint-Louis2006Physique, Chimie, sciences