Alexandra Tilocca

Daily management of phone calls and emails. Information, administrative follow-up, and processing of requests.

Management of files related to insurability: registrations, residents, self-employed, incarcerated individuals, pensioners, etc.

Reinstatement of healthcare rights for members not in order, within the legal framework defined by the INAMI. Rigorous follow-up of files using the AS400 software and the internal platform.

Sorting, processing, and filing of incoming mail.

Updating and tracking processing lists for the regularization of policyholder files.

Regular collaboration with external services (lawyers, notaries, CPAS, detention centers, etc.) to ensure members' access to healthcare. Verification and entry of Bim requests (preferential rate) for potentially eligible individuals.

Customer reception.

Order entry and processing (fax, email, and phone, internal platform).

Order preparation.

Management of deliverable volumes and quantities. Optimization of driver routes (based on time, personnel, and available vehicles). Management of furniture installation schedules. Order book management.

Management of delivery emergencies.

Candidate reception and registration in the system. Telephone reception.

Management of temporary administrative files (work accidents, KPIs, medical examinations).

Management of client administrative files (offers, contracts, etc.).

Creation and renewal of employment contracts according to current legislation.

Entry of necessary data for invoicing and payroll in the system.

Formatting of various documents (Excel spreadsheets, Word, etc.).

Creation and management of urgent schedules.

Management and follow-up of client orders, candidate selection and matching.

Sending speculative applications, client/prospect visits (customer loyalty and prospecting in the region).

Writing price quotes ensuring sufficient profitability for the JC.

Work on achieving monthly revenue targets set by management.