Alexandra Szanda

– Building the entire operational claims department from scratch — processes, workflows, structures, quality standards, and team without a template or roadmap

– Account Owner and Line of Business Lead; project coordination, customer appointments, and successful completion of pilot projects 98.5%

– Interface between Operations, Tech, and Management; ensuring AI outputs meet the quality standards of major German insurers

– Recruiting, onboarding, training, supervision, and performance reviews for the Ops team

– Creation of all training materials, onboarding plans, guides, and operational process documentation

– Claims processing in the sectors of motor vehicle, household contents, residential building, personal liability, bicycle, and dog liability insurance

– Training and professional support for new employees

– Claims processing in 7 sectors: boat, camping, animal, personal liability, bicycle, motor vehicle, and animal health insurance

– Quality management, internal audits, and management of external service providers (TPAs)

– Training and support for new employees