Freelancer profile translated to English.

Description

Specializing in customer relations and user support, I assist companies in managing their customer inquiries and improving their customer experience.

With several years of experience in customer support, I handle order tracking, complaint management, dispute resolution, and user assistance via email, phone, chat, or social media.

Accustomed to e-commerce and digital environments, I work with various tools such as Shopify, Intercom, Salesforce, and CRM to ensure efficient inquiry management and provide responsive and professional customer service.

Organized, autonomous, and solution-oriented, I help companies improve customer satisfaction and loyalty.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

La Bourse aux Livres
CUSTOMER RELATIONS OFFICER
July 2025 - February 2026 (7 months)
Daily management of B2B/B2C tickets via Intercom and Shopify. Order tracking, dispute management (delays, refunds, lost packages), and technical support for client accounts. Cross-functional coordination (logistics, finance, technical) to reduce resolution times. Autonomous handling of a high volume of requests, respecting deadlines and prioritizing effectively. Contribution to identifying recurring causes of complaints and continuous improvement of support processes.
VOLKSWAGEN/OPTILIB
INDEPENDENT CUSTOMER ADVISOR
October 2023 - June 2024 (8 months)
Intermediary between beneficiaries and other parties (repairers, rental agencies, garages, hotels, insurance companies, internal departments, doctors, bailiffs, etc.). Booking rental vehicles, accommodations, taxis, hotels, train tickets, and plane tickets. Making appointments.
ENEDIS
CUSTOMER RELATIONS OFFICER
January 2023 - September 2023 (8 months)
Appointment scheduling and meter readings. Appointment scheduling. Intermediary between different parties (clients, technicians, and other internal departments). Suggestions for process improvement.