Freelancer profile translated to English.

Description

Bilingual (French/Spanish) customer service specialist with several years of experience in call centers in the auto and home insurance sector.

As a referent, I have developed strong expertise in customer relationship management, handling requests, and resolving complex situations with professionalism and efficiency.

As a freelancer, I support companies, e-commerce, and startups in:

• customer support management (email, chat, phone)

• customer relations and request tracking

• administrative support

• French ↔ Spanish translation for web content and customer communication

Serious, organized, and attentive to detail, my goal is to provide quality customer service and contribute to a positive customer experience.

Industry field of expertise

Languages

French
Native or bilingual
Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

April
Referent
BANKING AND INSURANCE
May 2024 - Today (2 years and 1 month)
Madrid, Spain
Coordination of files and administrative follow-up

Technical and commercial support for insurance brokers

Training of new partners on the use of internal tools

Customer service and claims management

Monitoring of KPIs (Key Performance Indicators)
Training Insurance Claims Management Claims Management Customer Service
April
Telephone Customer Service Agent
BANKING AND INSURANCE
January 2023 - May 2024 (1 year and 4 months)
Madrid, Spain
Reception and management of incoming calls from customers in the insurance sector

Management and follow-up of claims and payments

Effective resolution of customer incidents and requests

Recording and updating information in internal systems

Coordination with different departments to ensure comprehensive support

Ensuring customer satisfaction and loyalty through clear and professional communication
JHOFRED SL
Administrative Assistant
TRANSPORTATION
June 2021 - August 2022 (1 year and 2 months)
Palma, Spain
Daily email management and internal coordination

Issuance and follow-up of customer billing

Management and follow-up of customer relations

Processing and resolution of administrative incidents

Liaison between clients and different departments