Freelancer profile translated to English.
Back to original languageAbout Alexandra
Community Manager & Social Media Manager - Moderation and management of your communities on social networks and Google – Major accounts, expertise, and responsiveness.
Digital communication professional, I have been working as a freelance Community Manager and Social Media Manager for several years. I have collaborated with major international groups (particularly in the mass retail, health, food, and e-commerce sectors), which has allowed me to develop a perfect mastery of social media codes, moderation challenges, and online crisis management.
I specialize in:
🔹️ Multilingual and sensitive moderation, with management of high volumes (up to several hundred interactions per day)
🔹️ Engaging community management, with a tone adapted to each brand
🔹️ Writing optimized content, focused on engagement or conversion
🔹️ Setting up editorial calendars, reporting & KPI analysis
🔹️ Managing tools like Facelift, Emplifi, Gorgias, Khoros, Hootsuite, Swello, Uberall…
Reliable, responsive, and discreet, I integrate quickly into your teams and work autonomously, respecting your brand guidelines and objectives.
Looking for an experienced CM capable of taking charge of your digital presence with seriousness and efficiency? Let's talk.
French
Native or bilingual
English
Fluent
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- AsphalteCommunity Manager - Moderation and community engagementRETAIL (SMALL BUSINESS)July 2025 - Today (11 months)Content Moderator & Community Manager – ASPHALTEAt Asphalte, I manage interactions with the community on social networks via Gorgias, combining listening, empathy, and a bold directness. My goal: to respond with accuracy, humanity, and sometimes a touch of audacity, to stay true to the brand's personality.Main tasks:Moderation and management of public comments on social networks.Creation of responses with a direct, clear, and engaging tone that reassures while maintaining closeness with the community.Adaptation of discourse according to context: product information, technical details, production and materials, feedback, or collection requests.Maintaining a tone consistent with the Asphalte image: authentic, transparent, and never boring.🎯 Goal: strengthen the bond with the online community, while embodying a brand that is both close, direct, and authentic.
- ALDI FranceCommunity Manager for ALDI FRANCEAGRICULTUREOctober 2024 - Today (1 year and 8 months)Content moderator and community manager for ALDI FRANCEI manage interaction with the community on Aldi's social networks by responding to comments and messages in an engaging, cheerful, and respectful manner. I ensure:Moderation of customer feedback on social platforms via Facelift and Uberall.Creation of adapted responses to reflect the brand's image while considering individual contexts.Management of various topics, such as feedback, stock inquiries, and promotions.Adoption of a human and warm tone to strengthen the connection between the brand and its customers.My goal: to guarantee an excellent online customer experience while enhancing brand awareness and loyalty.
- Doctolib FranceAI Trainer for DoctolibMEDICALMay 2024 - August 2024 (3 months)AI Trainer for DoctolibI participated in improving Doctolib's artificial intelligence systems by correcting and optimizing medical visit transcriptions. My role included:Validation and correction of data from voice recognition to ensure accurate medical transcription.Identification of linguistic and contextual errors to improve algorithm quality.Content adaptation to comply with confidentiality requirements and specificities of the medical field.Contribution to training AI models for better understanding of medical terms and nuances of professional language.My work has improved the efficiency and reliability of tools used by healthcare professionals and their patients.
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Education
- Bachelor of Business Administration & MasterEDHEC BUSINESS SCHOOL2013Commerce spécialisation en Marketing et Communication et Master 1 Entrepreneuriat.
- Master 2ECEMA BUSINESS SCHOOL2014Commerce International, spécialisation en Marketing et Communication digitale Master 2.