Freelancer profile translated to English.
Back to original languageAbout Alexandra
Alexandra, a digital assistant specialized in tourism, with over 20 years of experience in the sector, in France and internationally.
I am your operational right-hand to manage all customer relations and daily organization of your tourism activity.
My goal: to save you time, reduce your mental load, and improve your travelers' experience.
What I can do for you:
👉 Customer Management & Follow-up: client email management - quotes - bookings - follow-ups - pre/during/post-stay follow-up
👉 Organization & Optimization: process structuring - Implementation of simple tools -
creation of templates (emails, follow-up...) - Improvement of internal workflow
👉 Customer Experience & Loyalty: improvement of customer journey - personalized messages
valorization of customer feedback
👉 Tailor-made digital assistance: content creation / blog - social media - FR / ES translation - simple website creation
What you gain concretely:
✔️ Less daily stress
✔️ Better followed and more satisfied clients
✔️ More time to develop your business
✔️ Clearer and more efficient organization
My expertise:
🌍 100% Tourism Specialization
✔️ Field understanding
💡 High-end Customer Relations
🌍 French-speaking & Spanish-speaking Market
💡 My added value
✔️ Human, simple, and effective approach
My way of working:
Reliable, autonomous, and proactive
Attention to detail and customer service
Fluid communication
Quick adaptation to your tools and methods
For whom?
Small French-speaking and Spanish-speaking tourism structures: local agencies, guides, Accommodations (hotels, gites, guest houses), excursion organizers, freelancers.
Collaboration possibilities:
✔️ One-off missions
✔️ Regular support (a few hours / week)
✔️ Long-term collaboration
Need to delegate and regain peace of mind?
👉 Let's talk, I'll be delighted to support you.
French
Native or bilingual
Spanish
Native or bilingual
English
Conversational
Portuguese
Basic
Remote only
Primarily works remotely
Experience
- VISAGES DU MONDETravel Advisor – Leisure TicketingJuly 2023 - Today (3 years and 1 month)Saintes, FranceGreeting and advising clients by phone and in person. Selling packages (all-inclusive, custom, flights only...) Processing and tracking reservations, preparing and sending travel documents.
- OUEST VOYAGES – HAVAS VOYAGES,Business Travel Advisor and Ticketing AgentNovember 2017 - May 2023 (5 years and 6 months)Métropole du Grand Paris, FranceGreeting and advising clients by phone and in person. Selling packages (all-inclusive, custom, flights only...) Processing and tracking reservations, preparing and sending travel documents. Managing files during the Covid period.
- COMPTOIR DES VOYAGES,Custom Travel Advisor SpecialistDecember 2011 - January 2015 (3 years and 1 month)Paris, FranceGreeting and advising clients by phone and in person. Selling custom travel packages for individuals to South America, Caribbean (Mexico, Cuba, Argentina, Chile, Guadeloupe). Processing and tracking reservations, preparing and sending travel documents.
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Education
- Spanish Tourism DiplomaSpanish Chamber of Commerce in France (C.O.C.E.F)2003Diplôme de Tourisme Espagnol
- BTS Diploma in Trilingual Secretary AssistantLycée Jean Baptiste Poquelin1999Diplôme BTS Assistante Secrétaire Trilingue
Skill set
Categories
- Other