Freelancer profile translated to English.

Back to original language

Description

✅ Salesforce Consultant | Certified Admin, Business Analyst, AI & OmniStudio | CRM Optimization & Digitalization

Are you looking to **increase sales efficiency, structure your CRM**, or **automate your processes**?

I will support you in an agile and concrete way, from strategic thinking to operational implementation on Salesforce.

---

🔹My approach:

I translate your business needs into simple, sustainable, and effective Salesforce solutions.

I often work in international and multicultural contexts, and I prioritize clear communication and measurable results.

---

🔹What I bring you:

Setup or redesign of your Salesforce (Sales Cloud, Service Cloud)
Automation of repetitive tasks (flows, email journeys, reports)
Optimization of customer relations and sales performance
Functional scoping and support for internal teams
Integration of best practices (Green IT, UX, data quality)

---

🔹Salesforce Certifications:

Administrator
Business Analyst
AI Associate
OmniStudio Consultant

(And other mastered tools: Notion, Advanced Excel, Python, etc.)

---

🔹Types of projects carried out:

CRM redesign for an international sales team (12 people)
Setup of decision-making dashboards for management
Design of 500+ test cases and delivery of over 120 user stories
User training & custom onboarding

---

💬 Trilingual 🇫🇷 🇵🇹 🇬🇧🇪🇸, I am used to hybrid or 100% remote work environments.

👉 Let's discuss your Salesforce needs together: whether for a quick audit, a short mission, or ongoing support, I am available part-time, with responsiveness and kindness.

---

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual
English
Native or bilingual
German
Conversational
Arabic
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

KAUST,
Research Scientist
April 2025 - May 2025 (1 month)
Osaka, Japan
• Translated marine restoration research into engaging narratives for international audiences, supporting KAUST's science communication strategy.
• Collaborated with coral restoration teams to communicate technical insights, drawing on prior 3D printing and reef rehabilitation experience.
• Aligned storytelling and sustainability messaging across stakeholders, exhibitors, Expo organizers and sustainability goals.
• Captured high-impact stories for digital outreach; integrated a CRM tool to track leads and engagement metrics.
• Strengthened cross-cultural and interdisciplinary collaboration skills in a high-profile international setting, enhancing understanding of science diplomacy and environmental technology transfer.
Accenture
Business Analyst & Team Lead
October 2023 - Today (2 years and 8 months)
• Stakeholder Management: Supported the cross-departmental negotiation, ensuring project alignment with business needs.
• Process Optimization: Led the redesign and enhancement of internal tools (CRM and knowledge systems), improving traceability, documentation quality, and cross-team efficiency.
• Risk & Compliance Analysis: Evaluated risks and opportunities, contributing to compliance, sustainability, and operational resilience.
• International Collaboration: Facilitated coordination between multiple regional teams (France, Portugal, and beyond), bridging communication gaps for effective business execution.
• Agile & Project Management: Implemented 50+ user stories in an Agile/SaFe environment, designed and executed 100+ test cases, and supported the Scrum Master/Product Owner.
• Leadership & Team Management: Led a cross-functional team of 12 and handled new member onboarding.
• Sustainability Advocate: Advocated for and implemented Green Software Practices as part of digital sustainability responsibilities, aligning with corporate ESG goals.
AIESEC
Youth iGTa ST Team Member (NGO)
August 2021 - February 2022 (6 months)
• Reviewed 200+ international applications; facilitated onboarding for 8 foreign interns | Secretary for general assemblies
• Supported contract negotiation and managed third-party partnerships, ensuring legal and compliance alignment across recruitment efforts.