About Alexander
German
Native or bilingual
English
Fluent
Experience
- ComX.io AI for SalesDirector Operations & PeopleDIGITAL AND ITOctober 2022 - April 2025 (2 years and 6 months)Cape Town, WC, South Africa• Process automations led to a 10% reduction in service costs in our Cape Town Operations Center.• Introduced a Talent Management program that increased internal employee development rates by 20%.• Increased employee satisfaction (eNPS) from 52 to 76 points in 12 months.
- VAHADirector Customer SuccessE-COMMERCEJune 2021 - April 2022 (10 months)Berlin, Germany• Built and optimized the Customer Success area with a focus on retention.• Improved NPS from 63 to 75 by implementing personalized customer support.• Implemented a gamification system that increased customer loyalty by 10%.
- VAHADirector Customer ExperienceE-COMMERCEAugust 2020 - June 2021 (10 months)Berlin, Germany• Introduced scalable Customer Operations for DACH & UK.• Reduced the average processing time for support requests by 30%.• Developed a career development program for the team, which reduced internal turnover by approximately 14%.
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Education
- M.A.Leuphana University of Lüneburg2013M.A
- B.Sc.Universität Hamburg2011B.Sc.