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Alexander BuckAB

Alexander Buck

COO / Ops Leadership

€1,040/day
Berlin, DE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Alexander

✈️ From Berlin to Cape Town and back again...
Over the last decade, I've built teams and transformed operations across Europe and Africa – from leading fast-growing startups to building AVX Advisory, a consultancy focused on connecting these two dynamic ecosystems.

⏳ The biggest hidden costs for SMEs? Wasted time on manual, repetitive tasks.

Most startups and SMEs spend thousands of hours each year on processes that don't add direct value – from customer acquisition and data management to reporting and compliance.
These inefficiencies slow growth, frustrate teams, and hinder revenue potential.

This is where we come in.
At AVX Advisory, we design and implement AI-powered automation using n8n to:

reduce administrative time by 40-60% through workflow automation
cut operational costs by up to 30%
eliminate errors from manual processes
give teams hundreds of hours back each month to focus on strategy, innovation, and customers.

📊 Recent Results:

Automated customer acquisition for a B2B service company → 60% faster process and improved customer experience
Integrated production and reporting systems for a manufacturing SME → over 40 hours saved per month
Built multi-channel sales automation for a German SME → 25% more qualified leads without increasing headcount
Our clients achieve ROI in months, not years.

🚀 Our Mission:
We aim to empower SMEs and startups to scale smarter, eliminate operational bottlenecks, and compete globally by placing AI automation at the core of their business strategy.
  • German

    Native or bilingual

  • English

    Fluent

Can work on-site
Berlin (up to 50km)

Experience

  • ComX.io AI for Sales
    Director Operations & People
    DIGITAL AND IT
    October 2022 - April 2025 (2 years and 6 months)
    Cape Town, WC, South Africa
    • Process automations led to a 10% reduction in service costs in our Cape Town Operations Center.
    • Introduced a Talent Management program that increased internal employee development rates by 20%.
    • Increased employee satisfaction (eNPS) from 52 to 76 points in 12 months.
    Process Management Project Management Leadership Development Change Management & Transformation Process Consulting
  • VAHA
    Director Customer Success
    E-COMMERCE
    June 2021 - April 2022 (10 months)
    Berlin, Germany
    • Built and optimized the Customer Success area with a focus on retention.
    • Improved NPS from 63 to 75 by implementing personalized customer support.
    • Implemented a gamification system that increased customer loyalty by 10%.
    Customer Success Management Process Optimization Gamification NPS CRM
  • VAHA
    Director Customer Experience
    E-COMMERCE
    August 2020 - June 2021 (10 months)
    Berlin, Germany
    • Introduced scalable Customer Operations for DACH & UK.
    • Reduced the average processing time for support requests by 30%.
    • Developed a career development program for the team, which reduced internal turnover by approximately 14%.
    Customer Support KPIs and Metric Definition and Monitoring Talent Development Team Leadership Project Management

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Education

  • M.A.
    Leuphana University of Lüneburg
    2013
    M.A
  • B.Sc.
    Universität Hamburg
    2011
    B.Sc.

Skill set

Categories