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Alessia N.AN

Alessia N.

VA | Back Office, Social Media & Translation

€180/day
Giengen an der Brenz, DE
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Alessia

Hey, I support companies as a virtual assistant in the back office and ensure structured, efficient processes in daily business.

Through my experience in office work, I work in an organized, independent manner with a clear focus on processes that can be simplified.

Additionally, I have a good feel for social media and take on tasks such as content upload, community management, and the translation and adaptation of social media texts for different target groups. Simple video editing is also part of my responsibilities.

I quickly get acquainted with new tools, think proactively, and provide relief precisely where time is lacking in daily operations.

My goal: Simplify processes and noticeably relieve your business.
  • German

    Native or bilingual

  • Italian

    Conversational

  • English

    Fluent

  • Portuguese

    Conversational

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • UGA Systemtechnik GmbH & Co. KG
    Clerk Order Management
    CIVIL ENGINEERING
    May 2024 - Today (2 years and 3 months)
    • Comprehensive support for national & international customers
    • Independent order processing from quote to invoice
    • Creation of delivery notes, invoices & customs documents
    • Coordination with logistics, production & external partners
    • Complaint & return management
    • Deadline monitoring & shipment tracking
    • Participation in process optimization
    Customer Support Process Optimization Technical Project Management
  • Paul Hartmann AG
    Customer Service Representative Customer Center Care
    MEDICAL
    October 2023 - January 2024 (3 months)
    • Order creation & telephone customer support
    • Processing of payment differences
    • Support for Account Managers
    Customer Support Complaint Management
  • ErgoPack Deutschland GmbH
    Clerk Internal Service International
    MECHANICAL ENGINEERING
    September 2021 - September 2023 (2 years)
    • Quote, order & invoice creation
    • Interface between dealer support & specialist departments
    • Control & monitoring of deliveries
    • Complaint processing & payment receipt control
    Customer Orientation Translation Complaint Management Interface Management Quick Comprehension

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Education

  • Training as an Industrial Clerk
    Coltene Whaledent GmbH & Co. KG
    2023
    Ausbildung zur Industriekauffrau
  • Degree Technical College Entrance Qualification
    Kaufmännische Schule Heidenheim
    2018
    Abschluss Fachhochschulreife

Skill set

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