Alessandro Binda

Enterprise Al Operating System for SMEs - 11 vertical Al deployments across healthcare, hospitality, real estate, automotive, professional services, travel, marketing, and network management. Al Strategy & Roadmap . Defined the enterprise Al vision and multi-year roadmap across 8 business verticals, each representing an independent Al use case with distinct data requirements and success metrics

• · Designed the portfolio prioritisation framework: scored and ranked 11 Al verticals by market size, technical complexity, regulatory requirements, and projected business impact

Operating Model Design

• · Architected a central-platform-plus-federated-delivery model: shared Al engine, data platform, and governance standards at the core; vertical-specific Al applications with autonomous development and deployment

• · Each vertical operates as an independent business unit with dedicated backend, data models, and KPI tracking - while inheriting central Al capabilities, security policies, and compliance frameworks

• · Built production Al infrastructure: PostgreSQL 16 with pgvector for semantic search, 768- dimensional embeddings, multi-tenant data isolation, and real-time knowledge retrieval (RAG)

• · Implemented Al caching layer achieving 40% cost reduction on inference calls

• · Designed automated deployment pipelines, health monitoring (5-min intervals with auto- restart), and database backup automation with 7-day retention

• · Built Public API v1 with OpenAPI 3.0 documentation, Bearer token authentication, and enterprise integration readiness

Al Governance & Compliance

• · Designed GDPR-compliant architecture: data protection by design, multi-tenant isolation, JWT- based authentication with token blacklist, OTP brute-force protection

• · Designed SARA - an Al-powered WhatsApp assistant providing 24/7 multilingual support with RAG-based knowledge retrieval across all business verticals Value Realisation

• · P&L Owner: created and executed company transformation plan using Business Model Canvas, with clear governance structure and delivery cadence

• · Led operational improvement initiatives across procurement, cost reduction, and performance management

• · Managed organisational redesign (12 people), aligning teams to value creation priorities and defining individual growth paths . Partnered with IT to drive digitalisation, process automation, and data-driven decision capabilities

• · Ensured regulatory compliance and administrative oversight across all company functions . Achieved +40% revenue in one year through disciplined transformation delivery

PE-backed fintech startup - consumer rights automation.

• · Scaled the business in a fast-paced, investor-backed hyper-growth environment using Lean Startup methodology . P&L ownership with full accountability: operational processes, budgeting, forecasting, investor reporting

• · Set up transformation governance and disciplined delivery cadence across the organisation

• · Hired, managed, and developed 15-person multidisciplinary team; designed growth paths and performance systems . Acted as bridge between investors/board and operational teams - translating strategic priorities into execution