Alessandro Aureli

The Marara Paiement ChatBot is a conversational virtual assistant integrated into the mararapaiement.pf website, designed as an 'online advisor' available 24/7 for the clients of the OPT Group's payment institution.

Directly from the website, users can interact with the chatbot to:

obtain information about accounts (personal, youth, professional, institutional, etc.);

understand remote services (MARARA Web, SMS MP, remote account monitoring);

get guidance on payment methods (Fenua cards, Visa, FenuaPay, transfers, direct debits, etc.);

quickly find practical information: opening hours, contacts, procedures in case of card loss/theft, complaints, etc.

The objective: to reduce the load on the switchboard and counters, help customers navigate the Marara Paiement ecosystem (web, SMS, app, Fare Rata network), and offer a modern, simple, and reassuring experience... without queuing at the counter.

The Teuiraapi.chat service is a modern conversational interface provided by the company Te Uira Api no te mau motu to streamline and simplify daily interactions with its customers. It is a virtual assistant ('chatbot') developed by the Tahitian company Update Solutions, designed to be accessible 24/7 from both a web browser and the most used messaging platforms in Polynesia (Facebook Messenger, Google Assistant, etc.).

When the user opens the web app, they are greeted with a friendly message like:

"Iaorana, I am Vaitea, your virtual assistant. How can I help you?"

From there, Vaitea guides the user through their tasks:

answer frequently asked questions (billing, payment methods, opening or closing accounts, etc.);

direct them to the correct online procedures (forms, useful contacts, agencies);

provide practical information (reception hours, contact details, procedures in case of leaks or anomalies);

relay prevention and awareness messages on water management and responsible eco-friendly practices.

Teuiraapi.chat thus helps to reduce the load on phone lines and counters, while offering users a simple contact point, available at all times, in a language that is close and adapted to the Polynesian context.

The Itonomoorea.chat service is a modern conversational interface provided by the company Ito no moorea to streamline and simplify daily interactions with its clients. It is a virtual assistant ('chatbot') developed by the Tahitian company Update Solutions, designed to be accessible 24/7 from both a web browser and the most used messaging platforms in Polynesia (Facebook Messenger, Google Assistant, etc.).

When the user opens the web app, they are greeted with a friendly message like:

"Iaorana, I am Vaitea, your virtual assistant. How can I help you?"

From there, Vaitea guides the user through their tasks:

answer frequently asked questions (billing, payment methods, opening or closing accounts, etc.);

direct them to the correct online procedures (forms, useful contacts, agencies);

provide practical information (reception hours, contact details, procedures in case of leaks or anomalies);

relay prevention and awareness messages on water management and responsible eco-friendly practices.

Itonomoorea.chat thus helps to reduce the load on phone lines and counters, while offering users a simple contact point, available at all times, in a language that is close and adapted to the Polynesian context.