Alessandra Le Roux

• - Management of 5 people (innovation consultants and CSM/AM): performance management, team recruitment and training

• - Steering of innovation consulting missions: startup sourcing, innovation system recommendations…

• - Steering of Customer Success (1M€ ARR, average deal size 50k€, including 1 account >100k€): upsell, cross-sell, renewals, setup and onboarding, churn monitoring

• - Elaboration of the AI roadmap with the tech team (for the product and internal use)

• - Management of up to 5 people (sales and recruiters)

• - Definition and implementation of global strategy with the CEO

• - Management of cross-functional strategic projects (margin improvement, sales variable compensation system, launch of a new business unit…)

• - Responsible for external communication (webinars, podcasts, press relations, social media…)

• - Operations management & setup of Recruiter and Sales teams (processes, tools, roles, playbooks…)

• - Business development and Account Management for Enterprise accounts: mission monitoring, placed consultant management, upsell, churn management

Projects led:

BNP Paribas - Implementation of a digital tool for measuring change management support - 6 months

Agri-food production plant - Realization of a psychosocial risk assessment (individual interviews, risk assessment workshops, observations, meetings with unions, employee feedback, definition of an action plan) - 6 months

MAIF - Support for the OSER project, a work-time reorganization project impacting more than 7,000 employees - 6 months

Malakoff-Médéric - Realization of a job assessment prior to the deployment of teleworking - 2 months

ARS Auvergne-Rhône-Alpes - Support for union negotiations for the implementation of teleworking - 1 month

- Leading training sessions and conferences (psychosocial risks, teleworking, quality of work life…)

- Support for the implementation of teleworking

- Internal missions: public tender management, business development, internal training management

Key clients:

BNP Paribas, Malakoff Médéric, National Health Insurance network, Cargill, MAIF, Société Générale, CNES, Nexans, Banque de France, Groupama, etc.