Aleksandra Neskovic

Managed diverse customer requests regarding service usage and account access through phone, email, and CRM platforms. Escalated urgent technical issues to designated teams, ensuring timely resolutions and uninterrupted service delivery. Maintained accurate documentation of all client interactions and status updates within Salesforce and internal ticketing systems. Coordinated with engineering and logistics teams to secure smooth scheduling and execution of on-site services. Recommended workflow enhancements aimed at improving operational efficiency and overall customer experience.

Created and monitored technical support tickets in Salesforce and internal platforms, ensuring proper assignment and progress tracking. Provided engineers with detailed case information and facilitated clear communication between customers and technical teams. Processed part requests through systems such as NetworkTracker, coordinated routing, vendor orders, and monitored delivery timelines while resolving any emerging issues. Managed high-volume communication through email and phone, often handling multiple interactions simultaneously. Collaborated with on-shift Team Leaders to resolve complex or non-standard cases beyond documented procedures. Prepared dispatch requests for field engineers and arranged on-site visits based on customer requirements. Ensured timely alignment between part arrivals and scheduled jobs, preventing delays by monitoring logistics and component availability. Maintained transparent communication with logistics teams, suppliers, customers, and internal NCR stakeholders.

Served as a line cook for two seasons in a high-end Open Concept restaurant, contributing to an exceptional guest experience in a fast-paced, multicultural environment. Oversaw daily preparation routines, including planning supplies, organizing ingredients, and ensuring operational readiness. Worked closely with chefs and kitchen staff to maintain efficiency, developing strong time-management and consistency skills focused on guest satisfaction. Accumulated over seven years of comprehensive experience in the hospitality industry.