Aleksander D.

Context

A French luxury house manages its data (sales, inventory, clienteling) primarily through Excel. The lack of cloud and automation generates a high manual workload and limits data utilization. Mission carried out with general management, marketing, retail, and supply chain.

Objectives

- Flash audit of processes and data flows (supply, retail, e-commerce, clienteling)

- Automation of quick wins: cloud migration, versioning, sharing, automated analysis tools

- Development of data scripts and pipelines (GCP)

- Strategic roadmap towards a scalable data platform

Approach

- Rapid diagnosis through 10 interviews (Supply, Purchasing, E-commerce, Retail, Wholesale)

- Mapping of flows and identification of friction points

- Coding of automation scripts and data ingestion pipelines

- Immediate deployment of quick wins

- Construction of the roadmap towards a centralized data platform (GCP)

Results

- Quick wins deployed, immediate operational time savings

- Data scripts and pipelines in production

- Cloud migration: versioning, sharing, integration

- Strategic roadmap validated

- Alignment between operational teams and management,

Mission Context

For a global telecommunications leader undergoing strategic transformation, the implementation of a decision-support infrastructure was essential to support management's vision. The objective: to build a comprehensive analytical dashboard allowing top management to accelerate strategic analysis. This system was to provide an integrated view of business lines and markets, enriched with macroeconomic, sector, and competitive data, combining quantitative and qualitative analyses.

Role and Responsibilities

Responsible for the strategic definition and operational implementation of the analytical system, I led the design of a two-level solution:

• An executive view for strategic decision-making.

• An advanced analytical view for operational exploration and scenario simulation.

Approach & Methodology

• Co-construction workshops with leadership to translate objectives into decision-support needs.

• Iterative design of visualizations and regular validations with decision-makers.

• Development of a layered data architecture integrating internal (revenue, customers) and external (macroeconomic, benchmarks) sources.

• Implementation of a secure and scalable infrastructure on Google Cloud, combining Looker Studio and Power BI based on use cases.

• Definition of a unified data model ensuring consistency, traceability, and governance.

• Training of key users to ensure analytical autonomy and sustainable adoption.

Results

Creation of a two-level decision-support system, aligned with strategic and operational needs. The organization now benefits from faster, more reliable, and contextualized analysis, reducing reporting times and improving decision quality. A unified strategic database now consolidates internal insights and external market intelligence.

Context

Within an international telecommunications group, I led the deployment of a Customer Value Management (CVM) solution in over 10 countries in Europe and Africa. Faced with the proliferation of processes and tools, silos between IT and business teams, and difficulty in measuring customer impact, the company needed to define a coherent vision linking Data, Tools, and Organization. My mission was to accelerate the implementation of an end-to-end CVM framework by federating technical and business aspects.

Objectives

• Map and diagnose the CVM situation in 20 countries

• Identify and prioritize strategic group and local initiatives

• Lead a multidisciplinary team of 15 people (business and IT)

• Ensure alignment with group marketing departments

• Define and formalize a CVM technical playbook

Approach & Methodology

• Structuring a backlog of 40+ prioritized features

• Facilitating collaborative workshops with marketing and IT teams in 10+ countries

• Coordinating expert analyses to ensure technological consistency (Data, AI, LLM)

• Developing a dashboard to visualize and organize 100+ user verbatim

• Implementing a collaborative documentation space on Teams

• Building a community of practice with 100+ members

• Deploying Agile/Scrum methods to support organizational transformation

• Using modern tools: Klaaxon, Teams, Planner, Looker Studio

Results

• Successful launch of several CVM projects in European countries

• Better alignment between marketing and IT departments (bi-monthly meetings)

• Significant acceleration of projects through the adoption of agile methodologies

• Adoption of a common CVM technical playbook for all countries

• Successful transition to new organizational processes for the team