Freelancer profile translated to English.

Description

Data analyst with experience in BPO and Workforce Management environments, specializing in KPI analysis, operational reporting, and decision support. I have worked with performance indicators, productivity, and forecasts, combining business vision with tools like Power BI, SQL, and Excel. I focus on transforming complex data into clear and actionable dashboards, aimed at improving operational control and team efficiency.

Featured Power BI Projects

• Design and development of operational dashboards in Power BI for KPI control, deviations vs. forecast, productivity, and performance.

• Data modeling and connection to multiple sources (Excel, CSV, SQL).

• Visualization focused on decision-making and executive reporting.

Languages

Spanish
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Teleperformance Spain
Real time Analyst
June 2025 - Today (1 year and 2 months)
Automation of WFM processes. Optimization of Power BI and Excel reports, reducing generation time by 30%. KPI control, report generation to client.
Microsoft Power BI Microsoft Excel Reporting KPIs Process Optimization
Covisian
Teleoperator
January 2023 - June 2025 (2 years and 5 months)
Customer service for Grupo TENDAM (Phone, Email, Whatsapp) and backoffice management, incident creation and tracking.
Microsoft Excel Backoffice Customer Service Follow-up Attention to detail and quality control
Teleperformance - Webhelp
Workforce Management
January 2019 - January 2022 (3 years)
Leadership of work teams of up to 30 people. KPI analysis, personnel planning, and financial analysis. Short, medium, and long-term financial planning. Presentation of performance reports to clients (Internal/External). Automation of WFM processes. Optimization of Power BI and Excel reports, reducing generation time by 30%.
Microsoft Excel KPI Analysis / Reporting Process Optimization Microsoft Power BI Team Leadership

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Degree in Engineering
Iberoamericana
Grado en Ingeniería
Higher Level Vocational Training in Web Application Development
IES Luis Braille
2024
FPGS Desarrollo de Aplicaciones Web

Check out Alejandro's education

Data Analyst

Alejandro Suarez Mendoza

Junior Data Analyst

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