Freelancer profile translated to English.
Back to original languageAbout Alejandro
I am a professional with over 15 years of experience in the technological field, specializing in technical support, digital transformation, and strategic project management. My career has led me to work in sectors such as pharmaceuticals, insurance, and education, highlighting my ability to offer innovative technological solutions tailored to the specific needs of each client or company.
In 2017, I founded a technology consulting firm with the aim of promoting remote work and creating inclusive job opportunities, especially for people with diverse circumstances. This project marked a milestone in my career, as I was able to combine my technical skills with my social commitment, demonstrating that technology can be a transformative tool to break down barriers.
I hold a degree in Telecommunications and Informatics, and I have recently complemented my education with a Master's degree in Digital Talent Management, consolidating my experience in team selection and leadership. Additionally, as a podcaster and content creator, I have promoted projects like “Vida Emprende,” a space where I share my vision on digital entrepreneurship, innovation, and overcoming challenges, with interviews of industry leaders.
Currently, I offer consulting and training services in digital transformation, helping companies optimize their processes through the use of collaborative tools, cloud platforms, and artificial intelligence. My goal is to be a strategic ally for my clients, supporting them to grow and adapt to an ever-evolving business environment.
My approach focuses on empathy, innovation, and efficiency, values that have allowed me to build lasting relationships and generate impact in every project I lead.
Spanish
Native or bilingual
Catalan
Native or bilingual
English
Fluent
Can work on-site
Barcelona (up to 50km)
Experience
- Vida Emprende Conecta+CEO & Founder | Mentor | Strategy Director | Talent AcquisitionHUMAN RESOURCESApril 2025 - Today (1 year and 2 months)Montcada i Reixac, CT, SpainAt Vida Emprende Conecta+, I lead the strategic vision of a project that seeks to revolutionize the world of employment and talent acquisition, from a human and digital approach.
- ZhintekMulti-Client IT Support Manager | Odoo & AI Integration | Talent AcquisitionJanuary 2025 - June 2025 (6 months)La Seu d'Urgell, CT, SpainLeadership of the IT support team (Level 2): Coordination and optimization of technical service for multiple clients, ensuring optimal response times and continuous improvement in customer service. ✔⚙ Integration of AI in IT processes: Development of intelligent solutions for automation, predictive analysis, and optimization of internal and external workflows.
- TRADEBEHead of IT Helpdesk Department SpainSeptember 2023 - November 2024 (1 year and 2 months)Sant Joan Despí, CT, SpainHead of the IT Helpdesk Department Spain at Tradebe✨ As the leader of the User Support Center at Tradebe, I am responsible for the coordination and supervision of a diverse technical team, encompassing both internal staff and external providers. I oversee the different levels of technical support (Levels 0, 1, 2, and 3), ensuring an effective and efficient response to our users' needs. My role involves close collaboration with suppliers for IT material procurement, optimizing our supply chain and ensuring we have the most advanced technological tools to maintain our operations at the highest level. I am responsible for designing and implementing service-level procedures that not only meet but exceed both internal and external expectations. My continuous improvement strategies for the support service are aimed at maximizing operational efficiency and enhancing end-user satisfaction. Through a continuous improvement approach, I have implemented innovative procedures that have transformed how our team approaches technical support, making every user interaction an opportunity to learn and improve. At Tradebe, I lead by example, fostering a work environment that promotes professional development and technical excellence. I am committed to the constant evolution of our department, preparing Tradebe to face the technological challenges of the future. ✨TechnologicalLeadership ✨ITInnovation ✨TechnicalSupport ✨ContinuousImprovementASEMDIS - Association for Entrepreneurship and Disability3 years 7 months
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Education
- Master in Digital Talent ManagementNuclio Digital School2023Impulsa tu perfil para liderar el departamento de Recursos Humanos en una empresa tecnológica y aprende a gestionar el talento en el entorno digital.
- Higher Technician in Telecommunications and InformaticsInstitut Anna Gironella de Mundet2014Superior de telecomunicaciones e informática