Freelancer profile translated to English.

Description

IT consultant and support technician with over 7 years of experience in technology consulting and user and company support.

Specialized in IT support for small businesses and freelancers, offering professional solutions in Microsoft 365, Windows system administration, remote support, networks, backups, and IT infrastructure.

Experience in:

• Microsoft 365 and corporate email

• Remote support and incident resolution

• Networks and WiFi

• Virtualization and servers

• NAS and backups

• Equipment optimization and renewal

• Infrastructure for offices and small businesses

Certified in Microsoft, Azure, and ITIL.

I work closely, resolutely, and am oriented towards finding practical and efficient solutions for each client.

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Castelldefels (up to 50km)

ANCO
SERVICE DELIVERY LEAD
September 2024 - Today (1 year and 9 months)
Leadership of the on-site and remote technical support team (L1–L3), coordinating incident and request management according to SLAs. Supervision of IT service delivery and continuous improvement of operational processes. Coordination with clients and stakeholders to ensure service quality. Monitoring and improvement of KPIs and SLAs.
ANCO
INFORMATION SYSTEM TECHNICIAN N3
September 2022 - August 2024 (1 year and 11 months)
Resolution of complex technical incidents escalated from L1 and L2 levels. Administration of system infrastructure and advanced support. Management and maintenance of virtualized environments and cloud infrastructure. Participation in infrastructure improvement projects and service optimization.
ANCO
INFORMATION SYSTEM TECHNICIAN N2
September 2020 - August 2022 (1 year and 11 months)
Second-level technical support for users and corporate systems. Diagnosis and resolution of incidents related to systems, applications, and networks. Management of accounts, permissions, and policies in corporate environments. Escalation of complex incidents to the N3 team.