Freelancer profile translated to English.

Description

Senior Virtual Assistant with over 5 years of experience in administrative support and CRM management. My experience working for large companies like Detektor and Americas BPS has allowed me to perfect the use of tools like Salesforce, ensuring organization and technical efficiency.

I specialize in inbox management, multichannel customer service, customer retention, and general administrative support. My goal is to free up your operational workload so you can focus on what truly matters: growing your business. I am detail-oriented, results-driven, and an expert in Google and Microsoft Office tools.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

DETEKTOR GPS
LOYALTY AND MULTICHANNEL MANAGEMENT ADVISOR
May 2024 - January 2026 (1 year and 8 months)
Santafe de Bogotá, Colombia
• • Salesforce Administration: Comprehensive management of the customer database, ensuring every interaction via WhatsApp and email is documented in the CRM.
• • Chat and Email Support: Resolution of technical and administrative requirements with quick and assertive responses through digital channels.
• • Digital Portfolio Management: Tracking account statuses and sending payment receipts via written communication, maintaining the updated history in the application.
Salesforce CRM chat customer service calendar and appointment management loyalty and retention
STV CONTACT
COMMERCIAL LEADER AND COMMUNICATIONS COORDINATOR
April 2024 - October 2025 (1 year and 6 months)
Inbox Management: Coordination and response of corporate emails for the validation of marketing proposals and plans. CRM Supervision: Use of management tools to organize schedules and ensure the team maintains contact traceability in the system. Document Management: Preparation of detailed budgets and commercial proposals using proficiency in Office and Google Sheets tools. Operational Leadership: Coordination of activities and client visits, ensuring compliance with established work plans.
CRM Salesforce lead management Assertive Communication objection handling
CHAT AMERICAS BPS
ATTENTION VIA CHAT
January 2023 - March 2024 (1 year and 2 months)
Chat Support: Immediate handling of user requests exclusively through chat platforms, ensuring efficient resolution.
• • Application Registration: Typing and categorization of each conversation within the CRM for service metrics generation.
CRM chat support Ticket Management Problem Solving Customer Service