About Alejandra
Hi! I’m Alejandra, a certified Project Manager focused on AI integration, customer operations and team enablement.
I help companies streamline internal processes, deliver impactful training, and implement tools that enhance daily operations. My approach combines structure and empathy to empower teams and drive meaningful change.
With a strong background in tech and SaaS, I have led cross-functional initiatives that improve efficiency, elevate support quality and foster smarter workflows through clear communication and data-driven decisions.
What I bring to the table:
- End-to-end project and change management expertise
- Deep knowledge of Customer Success operations and enablement
- Strong skills in training design, content strategy, and quality audits
- Experience with HubSpot, Salesforce, Looker and Jira.
- Fluent in English, Spanish, Catalan, and Portuguese
Based in Barcelona and open to remote opportunities.
Let’s connect and build something great together!
Spanish
Native or bilingual
English
Fluent
Portuguese
Native or bilingual
Catalan
Fluent
Remote only
Primarily works remotely
Experience
- PayFit EspañaKnowledge and AI Project ManagerHUMAN RESOURCESSeptember 2024 - July 2025 (10 months)Barcelona, Spain
- Lead strategic AI and knowledge management projects to boost efficiency and quality across Customer Support operations.
- Manage and improve AI assistant tools by tracking adoption, evaluating performance, and integrating user feedback for continuous optimization.
- Design and deliver training programs to strengthen both soft and hard skills within CS teams.
- Oversee internal communications for the Customer Success department, ensuring clear, consistent, and engaging messaging across teams and initiatives.
- Social InitiativePhilanthropy Project Lead (Volunteer Initiative)December 2022 - December 2023 (1 year)Barcelona, Spain
- Initiated and led two year-end campaigns within a former workplace to support children in need, in support of the Red Cross and a local organization.
- Raised a total of €1,670 and collected over 384 toys through employee participation and company-sponsored donations.
- Promoted a culture of solidarity and social responsibility during the holiday season.
- Doctoralia EspañaCustomer Success SpecialistMarch 2021 - September 2024 (3 years and 6 months)Barcelona, Spain
- Led Customer Success initiatives across my client portfolio.
- Implemented effective cross-sell strategies to drive growth.
- Provided strategic advice to strengthen client engagement.
- Ensured high levels of satisfaction and client retention.
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Education
- Master of Project ManagementUniversitat de Barcelona2024Master's degree, Project Management
- International RelationsUNICURITIBA2019Bachelor's degree, International Relations
Certifications
- Generative AI Overview for Project ManagersProject Management Institute2024
- Project Management Professional (PMP)®Project Management Institute2025