Freelancer profile translated to English.

Description

Professional with over ten years of experience in administration, procedural management, and team coordination within the legal and debt collection sector. I have evolved from administrative positions to coordinating multidisciplinary teams and comprehensive client management, developing skills in leadership, process optimization, reporting, data analysis, and continuous improvement. Accustomed to working with high volumes, incident management, and cross-functional coordination between different areas and departments.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

PFS LEGAL
Client Manager in Procedural Management
January 2025 - Today (1 year and 5 months)
Madrid, Spain
Operational and administrative management coordination in high-volume environments. Specialized in incident tracking, document organization, mailbox management, operational reporting, and cross-functional coordination between teams and clients.
Initiative Continuous Improvement Client Relations Organization and Planning Analytical Skills
Alariam World
Procedural Management / Team Coordinator
December 2015 - December 2024 (9 years)
Madrid, Spain
Professional development within Alariam World, S.L., evolving from operational positions to coordination and comprehensive client management roles within the legal and procedural area.

Began as a procedural manager, handling reception, review, and submission of judicial documents on various platforms, procedure tracking, and procedural deadline control.

Later promoted to Team Leader, coordinating work teams of over 30 people, monitoring productivity, quality control, incident resolution, team training, and preparing operational reports.

Continued to perform coordinator and client manager duties, managing clients' procedural operations, acting as an intermediary with lawyers and internal teams, coordinating transversal areas such as onboarding, filings, notifications, hearings, and other procedures. Supervised multidisciplinary teams of over 40 people, monitored SLAs, analyzed data, improved processes, implemented ticketing systems, and collaborated with IT and quality assurance to optimize operational efficiency.
Organization and Planning Analytical Skills Backoffice Continuous Improvement Document Management