About Alba
English
Native or bilingual
Spanish
Native or bilingual
Experience
- -FreelanceUX/UI DesignerApril 2025 - Today (1 year and 4 months)● Delivered interface designs focused on clarity, usability, and visual appeal for a digital platform● Conducted basic user research and applied user-centered design principles to improve flows● Collaborated with developers and stakeholders to ensure design feasibility and alignment with business objectives● Created wireframes, prototypes, and visual assets that support both UI and UX foundations
- -No Country, RemotoUX/UI Design InternOctober 2024 - July 2025 (9 months)• ● Completed 6 UX/UI design projects during the internship• ● Delivered 2 projects within a one-week timeframe, meeting tight deadlines• ● Effectively collaborated with developers, stakeholders, and the team leader• ● Presented 5 final pitches directly to clients to showcase project outcomes• ● Successfully contributed to project delivery and the achievement of team goals
- -Accenture, RemotoHelp DeskSeptember 2022 - July 2023 (10 months)• ● Managed and resolved Tier 1 (L1) technical support tickets related to hardware, software, and connectivity issues• ● Provided efficient and professional responses to incidents and requests using ITSM tools like ServiceNow• ● Diagnosed and troubleshooted technical problems in Windows environments and corporate networks• ● Escalated complex incidents to higher support tiers following internal protocols• ● Followed up on cases until resolution, ensuring end-user satisfaction
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Education
- INTENSIVE UX/UI DESIGN COURSENuclio Digital School2024CURSO INTENSIVO DE DISEÑO UX/UI
- ACCESSIBILITY AND USER EXPERIENCECILSA2025ACCESIBILITYAND USER EXPERIENCE