Freelancer profile translated to English.

Description

Hello, I'm Alba 😀.

Dedicated and passionate with a diverse background in various areas, from technology to customer service. My main focus has always been the development of innovative solutions and the creation of relevant and captivating content. With a solid education and a deep interest in different fields. My goal is to continue exploring in an ethical and responsible manner. I love using my ability to communicate ideas clearly and persuasively, whether in articles, blogs, or marketing materials. Regarding my career goals, I am committed to continuing to grow professionally, acquiring new skills, and expanding my experience in various fields. My ultimate goal is to make a significant contribution in my field and leave a positive impact on society through my work.

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Madrid (up to 50km)

Blue Healthcare
Administrative Assistant
HEALTH AND WELLNESS
April 2022 - October 2023 (1 year and 6 months)
Madrid, Spain
Customer Service: Handle incoming customer calls to provide information, resolve inquiries, manage complaints, or provide technical assistance.

Outbound Calls: Make outbound calls to offer products or services, conduct surveys, confirm appointments, follow up with customers, among other activities.

Information Recording: Record details of calls, inquiries, or transactions in the company's computer systems or databases.

Sales and Promotion: Identify sales opportunities during customer interactions and promote the company's products or services.

Problem Solving: Identify and resolve customer problems or concerns efficiently and effectively.

Follow-up and Goal Achievement: Meet performance goals set by the company, such as call times, conversion rates, service quality, among others.

Information Updates: Keep customer information up-to-date and track activities performed.

Collaboration with Other Departments: Coordinate with other company departments, such as sales, technical support, or administration, to resolve issues or meet customer needs.

Compliance with Policies and Procedures: Follow company policies and procedures regarding information security, customer privacy, and service quality.
ARP
UGC Creator (Marketing)
TELECOMMUNICATIONS
April 2022 - Today (4 years and 4 months)
Madrid, Spain
As a UGC content creator, my passion lies in giving voice to authentic and unique user experiences. Through my creativity and skills, I transform ideas into captivating stories that inspire, inform, and connect with audiences on a personal level. My focus is to cultivate an engaged community, where each post invites active participation and generates a significant impact on the digital conversation.
WEConnect
COMMUNITY MANAGER
ENTERTAINMENT AND LEISURE
October 2021 - Today (4 years and 9 months)
Madrid, Spain
I am fascinated by the way we can connect with people through creative and persuasive strategies. From analyzing data to developing innovative campaigns, every aspect of marketing excites me and drives me to constantly seek new ways to positively impact the business world.