Freelancer profile translated to English.

Description

Do you have the ambition to improve your customer satisfaction and employee well-being?

Taking on challenges to increase customer satisfaction and reduce churn (loss of a customer) while increasing your teams' satisfaction by optimizing processes is my expertise.

Passionate about customer and employee satisfaction, I proved myself at PayFit for two and a half years as Customer Ops (data analysis and process optimization) and then as Customer Service Manager. Before this experience, I was an Administrative and Financial Manager and HR. Since then, I co-founded Sossialy, which simplifies payroll giving. Thanks in particular to our integration with PayFit, we have over 400 partner companies.

I look forward to discussing your challenges to deploy an action plan with your business experts.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Linc
HR Payroll Consultant
HUMAN RESOURCES
November 2024 - August 2025 (9 months)
Paris, France
• Operational management of payroll for executives, CFOs, and HR Directors, with precise and compliant monitoring of practices.
• HR consulting to support decisions related to payroll and human resources.
• Training external partners on payroll management and best practices.
• Helps companies delegate payroll complexity while maintaining control and peace of mind.
Payroll Management HR Consulting
Payfit
Team Lead - Customer Success Manager
DIGITAL AND IT
June 2018 - June 2019 (1 year)
Paris, France
• Management: recruitment, compensation policy, coaching, individual interviews, training, team events
• Monitoring KPIs (Team, Clients, and Product): continuous improvement with areas for progress, actions to be taken, results analysis
• Customer relationship management: individual and mass communication
Project Management Team Management OKR KPI Continuous Improvement
Payfit
Customer Ops
DIGITAL AND IT
April 2017 - May 2018 (1 year and 1 month)
Paris, France
Data Analysis
• Products: matrix and reporting to teams for continuous product improvement
• Clients: NPS analysis and detractor sources to improve customer satisfaction and reduce "churn" (= customer loss)

Scalability
• Team Productivity: process optimization, Zendesk/Trello integration
• Reduction of customer requests: product improvement, portal with integrated help center
Data Analysis Process Optimization Continuous Improvement Customer Satisfaction Cost Reduction