About Albane
English
Fluent
Italian
Fluent
French
Native or bilingual
Experience
- LVMHeCommerce, CRM, Acquisition Manager - Fresh BeautyE-COMMERCEDecember 2021 - Today (4 years and 6 months)Paris, FranceLaunch of the fresh.com Europe site in April 2022. Definition of the strategy according to sales and profitability objectives. Autonomous management of all eCommerce, CRM, media and customer service levers in connection with the European marketing strategy.Project management - Guarantor of project roadmaps with the various teams involved.Business - Responsible for the P&L fresh.com and the profitability of the site.Tech - Mastery of all the tools necessary for managing the site: SFCC, SFSC, Adobe Campaign, Photoshop, Google Analytics, Excel, Datastudio, Meta Business Manager, Google Ads, GMC.Media & Acquisition - Paid Social, SEA, display, native ads, affiliation. Launch and management of campaigns to boost eCommerce performance.CRM - Definition of the CRM roadmap, from recruitment to sending newsletters and up to after-sales service.
- L'Oréal LuxeeCommerce, CRM & Acquisition Manager - Yves Saint Laurent BeautéE-COMMERCEFebruary 2020 - December 2021 (1 year and 10 months)Paris, FranceResults: +587% turnover in 3 years - 1st contributor to L'Oréal Luxe D2C growthManagement - Creation and management of a team of 4 people to support the growth of the siteStrategy - Definition of the strategy, objectives and eCommerce action plans (conversion rate, average basket, service usage rate, SEO) and CRM (recruitment, loyalty, engagement)Innovation - Deployment of new projects and new mechanics: e-consultations, bundles, private offers...Animations - Definition and management of 360° animations (CRM, media and eCommerce) in connection with brand news, commercial highlights and objectivesCustomer experience - Creation of a roadmap of AB tests aimed at improving UX and performanceImage - Make the yslbeauty.fr site the most beautiful place to discover the brand by finding the balance between business issues and the image issues of a couture brand
- L'Oréal LuxeDigital Media Manager - Armani BeautyE-COMMERCEDecember 2019 - January 2020 (2 months)Paris, FranceStrategy - Implementation of the digital media strategy within the planplurimedia. Ensure the development of awareness, engagement andconsumer loyalty.Operational excellence - Implementation of campaigns from brief to final reportin connection with the agency and in line with brand image requirements.Analysis - Ensure plurimedia efficiency and optimize campaigns with agility inbased on lessons learned.Innovation - Challenge teams with new mechanics and newpartners.
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Education
- Bachelor Marketing and CommunicationISEG2016
- Marketing ProgramUniversity of California, Berkeley2016