Freelancer profile translated to English.

Description

I help brands, companies, and entrepreneurs create, develop, and enhance their brand through marketing and communication strategies adapted to both B2C and B2B environments. I analyze each project to identify improvement opportunities, detect communication errors, and reinforce strengths, with the goal of building a coherent, clear brand aligned with business objectives.

I work on content creation and writing, marketing action planning, and digital and commercial communication optimization, combining creativity, analysis, and strategic vision. My approach is based on understanding each project in depth to improve its positioning, message, and connection with the end customer.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Madrid (up to 50km)

Basic-fit
Receptionist and Customer Service
January 2023 - January 2024 (1 year)
Comprehensive customer service in a high-volume environment, ensuring a positive and problem-solving experience both in person and by phone. Management of member registrations, cancellations, and modifications, as well as resolution of administrative and operational issues.
Support in internal communication of the center, coordination with other departments, and monitoring of quality and service protocols. Development of communication, empathy, and problem-solving skills, adapting to different customer profiles and pressure situations. Active participation in customer loyalty and user satisfaction improvement.
Community Management and Online Communication Personalized Customer Service Administrative Organization and Data Management Working Under Pressure in High-Volume Environments Clear and Empathetic Communication with Different User Profiles
tienda
Sales Assistant
January 2024 - January 2025 (1 year)
Personalized customer advice, identifying needs and offering tailored solutions to maximize the shopping experience. Application of sales and cross-selling techniques, contributing to the achievement of individual and team sales objectives.
Point of sale management: product restocking, stock control, visual merchandising, and maintenance of store order and image. Cashier service and management of payments, returns, and exchanges. Development of commercial skills, persuasion, direct customer interaction, and loyalty.
Financiera – El
Marketing and Advertising Jobs and Collaborations
November 2025 - Today (9 months)
East Corte Ingles, Catalina Foothills, AZ, USA
Personalized financial advice and support to clients. Management of requests and procedures, meeting efficiency and service quality objectives. Development of persuasion, negotiation, and effective communication skills, applicable to marketing and sales, complying with quality standards, efficiency, and internal regulations.
Experience in customer management, needs identification, and proposal of financial solutions, competencies highly transferable to the field of marketing, sales, and commercial strategy.