Alassane Diop

Customer Support & Technical Support – Freelance

Customer support and technical support professional with solid experience in remote assistance, ticket management, and level 1 incident resolution. I help French-speaking companies improve their customer relations and streamline their operational support.

Accustomed to structured environments and performance objectives (SLA, customer satisfaction, priority management), I offer a reliable, responsive, and quality-oriented service.

What I can bring to your company:

• Customer support management (email, chat, ticketing)

• Use of CRM tools (Zendesk, Freshdesk, others)

• Level 1 technical incident resolution

• Remote user assistance

• Management and follow-up of customer requests

• Back-office and administrative support

• Professional communication with B2B or B2C clients

My strengths:

• Excellent written communication in French

• Rigor and organization

• Responsiveness and adherence to deadlines

• Ability to quickly adapt to internal tools

• Satisfaction and loyalty-oriented approach

Available for one-off or long-term assignments.

Pricing adaptable according to volume and commitment.