Freelancer profile translated to English.
Back to original languageAbout Alann
Is your CMDB incomplete, unreliable, or difficult to maintain?
Do your impact analyses before CAB still rely on spreadsheets?
I am Alann Octave-Emile, Senior ITSM Consultant & Configuration Management Expert
— 20 years of experience in critical IT systems (banking, industrial,
services). Founder of Blue CloudSphere.
✅ WHAT I DELIVER CONCRETELY:
→ CMDB Audit + prioritized remediation plan (delivered J+15)
→ CMDB structuring and reliability for up to 20,000+ assets
→ ITIL Governance: Incident · Problem · Change · Configuration
→ Pre-CAB / CAB Contribution with impact analyses from the CMDB
→ International deployment of ITSM standards (80 countries)
→ Coordination of outsourced development teams and offshore partners
→ Integration of monitoring (Zabbix · Dynatrace · Grafana) into the CMDB
→ Automation of IT reporting via Python & Shell (−40% operational load)
🏆 CLIENT REFERENCES:
- Docaposte — 16 years | CMDB 20,000+ assets | AXA Banque · CEPAC
- Renault — Data Center Supervision | National agent migration
- L'Oréal — Production Engineer | MCO/MCS of industrial environments
🛠️ TOOLS:
HP Service Manager · HP uCMDB , HP Connect-IT
Jira SM · Zabbix · Nagios · Dynatrace · Grafana ·
AWS · Docker · Python · Shell · REST API
📐 CERTIFICATIONS: ITIL v2 & v3 | CEH (in progress) | CISSP (in progress)
🌍 Professional English — interviews, workshops, CAB in English
Posture: conductor between architects, Run teams, and business.
I don't deliver a project — I build a sustainable capability.
Available immediately | Daily rate €600 | Remote + travel France
French
Native or bilingual
English
Fluent
Can work on-site
Martigues (up to 50km), Aix-en-Provence (up to 10km), Toulon (up to 10km), Cannes (up to 10km), Monaco (up to 10km)
Experience
- DocaposteTechnical Project Manager & ITSM AdministratorBANKING AND INSURANCEJanuary 2009 - January 2025 (16 years)Aix-en-Provence, France▸ Structuring and ensuring the reliability of a multi-client CMDB: 20,000+ CIs (applications, infrastructures, technical services)▸ Modeling impact relationships between CIs — pre-change impact analysis (Pre-CAB / CAB)▸ CMDB Quality Control: completeness, consistency, accuracy — ITIL v2/v3 repository · periodic audits and remediation▸ Configuration and operation of HP uCMDB, HP Service Manager, and Jira Service Management for 1,500+ clients▸ Automation of CMDB reporting via Python & Shell: 40% reduction in manual tasks▸ Governance of critical banking IT systems MCO/MCS (AXA Banque, CEPAC) — supervision, incidents, patches, backups
- L'OréalProduction EngineerFASHION AND COSMETICSJanuary 2001 - April 2006 (5 years and 3 months)Rambouillet, FranceIndustrial Production: Configuration and customization of critical IT solutions within L'Oréal factories Demanding Environment: Management of systems where availability and performance directly condition the production line Technical Foundations: Acquisition of a culture of operational excellence and rigor that still guides every project today
- RenaultSupervision & CMDB AdministratorAUTOMOBILEApril 2006 - January 2009 (2 years and 9 months)Montigny-le-Bretonneux, France: Supervision and monitoring of the "Data Center" IT system via HP Open View UNIX, ensuring 24/7 service continuity Critical Migration: Management of the migration of 4 supervision agents with zero risk on a sensitive industrial scope Operational Management: Supervision of the supervision team with the implementation of optimized escalation procedures.Data Center Supervision via HP OpenView UNIX. National migrationof supervision agents. Supervision team coordination. MCO/MCS of critical IT systems in the automotive industrial environment.Skills: HP Service center HP OpenView · Supervision · HP uCMDB · Unix/Linux (HP UX & SOLARIS)
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Education
- AcademicsIUP MIAGE2000Académiques
- Certified Ethical Hacker (CEH)EC-CouncilCertified Ethical Hacker (CEH)