Alain Nezan

CLIENT Sncf- Tibco Telecom Location Saint Lazare January/ 2009 to December/ 2010 end Position held? Telecom Supervisor

Project Title Supervisor of the Sncf network for SDH, Acropole, CWDM, WDM, SIAM ST equipment and NOC (network operator center) supervision

Achievements

Processing of fault alert signals Remote pre-diagnosis Triggering of field technicians Monitoring of interventions with technicians until resolution Reporting to clients Acknowledging incident tickets Reproducing problems in the context of tests Managing escalations to level 2 or even Level 3 Adherence to response times Measuring customer satisfaction

Technical environment

Railway transmission/network ,

CLIENT Alcatel- Location Villarceau March/ 2011 to January/ 2014 end Position held Telecom Supervisor

Project Title Fixed and Mobile Network Administrator

Achievements

Migration of Styx equipment (STM1/STM4/STM16) Site compliance and customer validation for production deployment Validation of the installation and integration of new OMSN/ADM/FH equipment (networks and telecoms) into the production environment Creation and integration: -of optical links (Lo-Lx) -of optical routes -As well as Ho Trails (HT) Processing of incidents or anomalies from requests

Taking charge of the installation, production deployment, administration & operation of backbone network & telecom resources

Technical environment

Radio/Transmission

CLIENT Circet- Location Lyon November/ 2015 to December/ 2016 end Position held Project Management

Project Title Delivery of DWDM fiber optic network infrastructure to Orange

Achievements

Configuration of transmission equipment (OSN1800 and OSN6800) Link power adjustment and testing Incident tracking via the Clarify ticketing tool Alarm processing Remote fault pre-diagnosis Ticket creation and triggering of on-site technicians following anomalies on radio equipment

Technical environment

WDM, Trans, GSM, 2G/3G/4G Alcatel and Huawei DSLAM racks