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Description

I support companies in the following areas:

Production, Operations, and Service Desk Activities Management

Technical project management (rationalization, cloud, digitalization for example) and functional (PMO)

Client-Supplier Relationship Management

Budget Management and Optimization, FinOps

Risk Management

Audit and Recommendations

Process Implementation (ITIL)

Change Management

Writing Specifications

Management of Outsourcing (Build/Run)

Managed Services Management

Bid Management

Contract Management

SLA, KPI Management

Writing and Responding to Tenders

Team Management

Cross-functional Management

Recruitment and Career Development of Employees

Languages

English
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

(up to 50km)

HARVEST
Cybersecurity Project Manager - PMO
BANKING AND INSURANCE
May 2025 - Today (1 year and 3 months)
Paris, France
Responsible for the implementation of security-related projects (AD refactoring with Tiering implementation (T0, T1, T2), AD consolidation, vulnerability management, datacenter application migration)
Jira/Confluence Active Directory Linux Server Windows Server
EVIDEN FRANCE / ATOS
SOC Cybersecurity Service Delivery Manager / PMO
CONSULTING AND AUDITS
September 2023 - April 2025 (1 year and 7 months)
•Management of all production delivery operations for the Cybersecurity activity, responsible for the quality of service and security levels as per contractual commitments.
•Facilitation and coordination of the activity of the different delivery center stakeholders to ensure optimal operation of production units (planning, organization, deadlines, standards, cost control).
•Guarantee of achieving contractual indicators (SLA), production quality (Run).
•Consolidation of reporting, analysis, and definition of action plans for delivery improvement.
•Guarantee of the definition and implementation of the continuous improvement process.
•Contribution to improving customer satisfaction.
•Guarantee of cost optimization.
•Provision of all necessary elements for customer invoicing.
•Preparation and facilitation of customer production committees and/or internal committees related to the service.
•Responsible for managing the team within my scope.

Office Automation, Azure Sentinel, RSA, SPLUNK GANTT, SAP, Service Now, Microsoft, ITIL
SLA ITIL Customer Relationship Management (CRM) Contract Management Budget Management
Veolia
Service Delivery Manager - On-Premise & Cloud IT Project Manager
RAW MATERIALS INDUSTRY
April 2016 - November 2019 (3 years and 7 months)
Aubervilliers, France
Management of IT projects and client-supplier relationships.

Key Activities:
• Analyze client needs
• Monitor and coordinate all IT projects in the portfolio
• Participate and commit to the development of service contracts
• Define the content and implementation methods of services through SLA and SLR descriptions
• Ensure that events that may impact service contracts are considered throughout their lifecycle
• Responsible for developing progress plans and formulating action plans
• Guarantee the impact of any change on service levels, particularly on service level commitments and operational agreements (internal and subcontracting)
• Analyze and evaluate indicator results and propose action plans
• Ensure client reporting
• Prepare client quotes
• Monitor service contract budgets, budget optimization (FinOps)
• Steer the contracting of subcontracting agreements
• Participate in the identification of value-creating services

Cloud (AWS), W2003, W2008, W2012, Unix, Google Suite, ITIL, Agile
Cloud Computing ITIL Project Management client-supplier management SLA