Freelancer profile translated to English.
Back to original languageAbout Alae
I am intervening today as a consultant on Atlassian products.
I have implemented Jira Software, Jira Service Management, Jira Work Management, Confluence, and add-ons for
☞Service desk management (ITSM - ITIL v4)
☞Business process digitalization
☞Agile, Hybrid, V-model Project Management
on behalf of clients of various sizes and in different sectors.
I am also certified:
- Scrum (Scrum Alliance)
- ITIL v4
- Atlassian Jira
My goals are to:
☞support you in your projects with an iterative approach based on quick wins.
☞enable you to adopt the solution and become autonomous through skills transfer and coaching.
See you soon!
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- SEBIA
On Malt
Jira Service Management ConsultantPHARMACEUTICALS INDUSTRYOctober 2022 - Today (3 years and 8 months)Design of the target ITSM solution (Incident Management, Request Management)Design of the repositories to be managed at the CMDB levelProposal of GLPI ticket migration scenariosConfiguration of ITSM processes on Jira Service Management (Incident Management, Request Management)GLPI ticket migrationChange Management - ITERSYSJira Software ConsultantSOFTWARE PUBLISHINGFebruary 2023 - February 2023 (1 month)Diagnosis of the existing situation: (3 to 4 workshops)Mapping of processing processes for the 2 activities Change & Run:Description of the end-to-end processing workflow from customer request reception to deliveryIdentification of strengths and areas for improvement in various aspects:Formalization of external and internal exchangesRequest qualificationCosting and validationExecution and validationTracking of consumed vs. plannedDefinition of the target system and validationDevelopment of the scoping reportThe deliverable is a scoping report that covers:The diagnosis of the existing situation:End-to-end processing workflow in flowchart formatList of strengthsList of areas for improvementThe target systemTarget end-to-end processing workflow in flowchart formatList of resources (e.g., Time Tracking tool), methods (e.g., checking costs before communicating to the client), and skills (e.g., hiring a SPOC) to be implemented
- Crédit Agricole SASenior Agile Methodology & Project Management ConsultantBANKING AND INSURANCEAugust 2019 - March 2021 (1 year and 8 months)Part-time intervention based on client needs.- Implementation of Jira Software and add-ons for Agile, Hybrid, and V-model management- Agile Coaching- Definition and implementation of project management systems
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Education
- Engineering DegreeEcole Mohammadia d'Ingénieurs1998
Certifications
- Atlassian Certified in Managing Jira Projects for CloudAtlassian
- Atlassian Certified in Managing Jira Projects for Data CenterAtlassian2023