Freelancer profile translated to English.

Description

🎯 Remote IT Support Technician with over 3 years of experience in user support, incident management, and IT maintenance.

💼 I intervene quickly to resolve your IT problems remotely:

• User support (Windows, printers, office automation)

• Remote diagnostics and troubleshooting (TeamViewer, AnyDesk)

• Network configuration, VPN, sharing, routers

• Software installation, systems, antivirus

• Ticket management (GLPI, OTRS, Jira…)

🔧 Reactive, organized, and solution-oriented, I adapt to your tools and business constraints.

✅ Available for one-off missions or continuous support

🌍 100% remote work

🕘 Fast and efficient interventions

Do not hesitate to contact me for an initial discussion or an urgent mission

Languages

Workplace preferences

Remote only

Primarily works remotely

Cps Monastir
IT Support
June 2024 - Today (2 years)
Diagnose and resolve hardware and software problems Install, configure and update software and operating systems. Diagnose and resolve network connectivity issues. Management of Vms and manage backup Technical environment: windows server, Esxi, Vcenter, veem, Active directory, openVpn
Digcoder
FrontEnd Developer
October 2023 - April 2024 (6 months)
Moknine, MS, Tunisia
Design and development of an interactive family tree with Angular 15 and Syncfusion. Creation of advanced radial diagrams with Syncfusion to represent information on legal and natural persons.
• Technical environment: TypeScript, Angular 15, Bootstrap 6, HTML, SCSS, Figma, Syncfusion
MSPE- Swiss Monastir
Fullstack Developer
October 2023 - October 2024 (1 year)
Moknine, MS, Tunisia
• Integration of the Template provided by Figma to design the user interface of the client web application.
• Integration of RESTful services using the HttpClient module of Angular
• Technical environment: Angular 13, C#, Swagger, VSCode, RXJS, TypeScript, GitHub, ExcelJS, Lazy Loading.

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Professional Master's in Information Systems Engineering
Mastère Professionnel en Ingénierie des Systèmes d'Informations
Applied License in Multimedia & Web Technology
Institut Supérieur d'Informatique et de Multimédia Sfax
Licence Appliqué en Technologie de Multimédia & Web

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