Freelancer profile translated to English.

Description

Senior SAP Consultant and Business Analyst specialized in the Energy sector (Gas & Electricity), I work on critical billing and rejection scopes with high value in SAP IS-U / CRM / SD environments, highly regulated and with high volumes. My experience has been built at the heart of operations, in close collaboration with business teams, SAP delivery teams, and IT production.

I support my clients in functional analysis, understanding complex anomalies, RUN management, incident prioritization, and functional validation of fixes. Accustomed to sensitive contexts, I conduct root cause analyses, contribute to testing and release activities, and actively participate in governance mechanisms to secure processes and improve service quality.

Results-oriented and pragmatic, I bring a real capacity for clarification and structuring, supported by data analysis (SQL) and effective operational reporting. My goal is to sustainably stabilize systems, reduce rejection rates, and help organizations secure their financial and operational stakes while facilitating decision-making.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km), Massy (up to 20km)

ENGIE - DGP, La Garenne Colombe
SAP Consultant & Team Lead
ENERGY AND UTILITIES
January 2022 - Today (4 years and 5 months)
92700 Colombes, France
SYMPHONIE Project – Production Rejection Expertise Center
Functional responsibility for the rejection scope on SAP IS-U/CRM/SD for Unbilled Distributor Services (PNF) from ENEDIS/GRDF.
End-to-end management of distributor fees tracking: monitoring, variance analysis, and recovery processing.
Analysis of anomalies on contracts, billing, and flux delays; technical/functional monitoring.
Analysis of incoming fluxes (D89, F15, ADIF, FPRE, AGLO, AFAC…).
Monitoring the status of services in production, prioritizing and steering regularization/recovery actions.
Validation and follow-up of fixes, contribution to functional workshops and release activities (preparation/validation/monitoring).
Participation in operational governance and arbitration sessions.
SAP ISU SAP SD SAP CRM SAP MM SAP FICO
ENGIE - DGP, Bagneux
SAP Consultant & Production Expert
ENERGY AND UTILITIES
January 2019 - January 2022 (3 years)
92220 Bagneux, France
SYMPHONIE Project – Production Rejection Expertise Center
Functional responsibility for the rejection scope on SAP IS-U/CRM/SD for Unbilled Customers (CNF).
Monitoring and significant reduction of CNF: SQL analysis and regularization/recovery actions.
Functional analysis of SAP IS-U non-billing cases.
SAP IS-U SAP SD SAP CRM SQL Oracle Invoicing
DIRECT ENERGIE - DSI, Paris
SAP Publishing Consultant
ENERGY AND UTILITIES
January 2018 - January 2019 (1 year)
Paris 15 Vaugirard, France
PUBLISHING Department – N3 Support
Production monitoring and tracking
Workshop for gathering evolving needs
Anomaly identification and debugging under ABAP
Writing Detailed Technical Specifications for the Business Unit
Technical and functional testing
Validation of Production fixes and monitoring
SAP ISU SAP SD Jira Oracle SQL Developer customer service