Freelancer profile translated to English.

Description

Passionate about project management and digital transformation, I support organizations in the success of their strategic projects. With solid expertise in managing complex projects (CRM, data migration, large-scale application integration), I have led major initiatives in various sectors such as Logistics, Energy, Automotive, Services, and Technologies.

My strength: transforming business challenges into concrete solutions, while ensuring deadlines, budgets, and deliverable quality.

Industry field of expertise

Languages

English
Conversational
French
Native or bilingual
Arabic
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Agefiph
Salesforce Project Manager
PUBLIC SECTOR
September 2025 - Today (9 months)
Bagneux, France
Assignment within the application department. Management of an application component of the Digit’Hall program (Service Cloud, Experience Cloud, Sales Cloud, and MuleSoft) dedicated to managing aid and service requests for businesses, communities, and government agencies, benefiting people with disabilities.

Missions
o Analysis of the existing system / Audit
o Requirements Gathering & Analysis
o Definition of technical and functional specifications (User stories)
o Backlog management and steering
o Execution of tests and functional validations
o Project Management: Agile Methodology (Scrum, Safe) (Sprint Planning, Weekly, Daily meetings)
o Risk analysis and management
o Analysis and testing of CRM front-end interfaces
o Creation of Salesforce SOQL and SQL queries with Oracle
o Compliance with GDPR and RGAA regulations
o Data analysis/study and data cleansing
o Flow compliance with Mulesoft & REST API management
o Delivery management
o KPI monitoring
o Communication & Coordination with stakeholders and the integrator
o UX/UI design: Mock-up validation
o Deployment & Change Management
o Reporting and steering committee facilitation
o Support and TMA Management (corrective / evolutionary)

Key Results
o Overhaul of visibility and sharing rules to secure data access and adapt rights to user profiles (over 400,000 users).
o Agile coaching and coordination with the new integrator to improve delivery quality and team collaboration.
o Implementation of Salesforce best practices, ensuring compliance, standards, and optimized maintenance.
o Deployment of new Salesforce services and solutions to optimize user experience and operational efficiency.
Salesforce Service Cloud Salesforce Experience Cloud MuleSoft Figma
Pickup
Salesforce Technical Functional Project Manager
LOGISTICS AND SUPPLY CHAIN
May 2018 - July 2025 (7 years and 2 months)
Saint-Ouen, France
Implementation of the Salesforce CRM solution (Sales Cloud, Services Cloud, and Experience Cloud) and its ecosystem. Management, cleansing, and migration of data from Oracle to Salesforce.

Missions
o Analysis of the existing system / Audit
o Supervision and support of the development (Salesforce / Talend) and testing team
o Roadmap development
o Definition of technical and functional specifications (User stories)
o Backlog management and steering
o Execution of tests and functional validations
o Schedule Management
o Project Management: Agile Methodology (Scrum, Safe) (Sprint Planning, Weekly, Daily meetings)
o Risk analysis and management
o Analysis and testing of CRM front-end interfaces
o Creation of Salesforce SOQL and SQL queries with Oracle, Microsoft SQL Server
o Data modeling and structuring (Conceptual data model and relational database)
o Data analysis/study and data cleansing
o Flow & API compliance
o Dependency management
o KPI monitoring
o Requirements Gathering & Analysis
o Communication & Coordination with stakeholders
o Client Relations
o Deployment & Change Management
o Support and TMA Management
o Reporting

Key Results
o Deployment of the Salesforce CRM solution to 35 operators (countries) within the group.
o Migration of over 6 million records from the legacy system (Oracle) to Salesforce with over 70% improvement in data quality after migration (ETL Talend).
o Structuring of the CRM ecosystem with integration of over 60 partner applications via flows (Web services via APIs, Batch, ETL – Talend Flows).
o Implementation of the Ticketing solution and mobile fleet, achieving gains in customer service and recruitment operational efficiency.
Salesforce Project Steering Data Migration CRM Consultant Talend ETL
ENEDIS
Project Manager / Product Owner
ENERGY AND UTILITIES
September 2014 - May 2018 (3 years and 8 months)
Nanterre, France
Assignment for the GDI (Intervention Management) department of the PRISME Directorate. Involved in two major projects:
o Implementation of a new system for managing flows between GDI's IS and its internal and external partners (Managing an AMOA team of 3 resources);
o Transformation of the meter reading process within the CINKE project.

Missions
o Management of the iGDI team
o Reporting & workload planning
o Roadmap steering
o Project Management: Agile Methodology (Sprint Planning, Weekly, Daily meetings)
o Writing functional specifications (User stories)
o Execution of tests and functional validations
o Coordination with the product team
o Requirements Gathering & Analysis
o Backlog management and steering
o KPI monitoring
o Dependency management
o Communication & Collaboration with cross-functional teams
o Client Relations
o Reporting
o Support and Maintenance Management (corrective / evolutionary)

Key Results
o Implementation of an iGDI flow orchestrator between PRISME department applications and ENEDIS IS (> 20 applications).
o Deployment of Cinke Relevé and optimization of meter reading circuits and duration.
Project Management Team Management Business Analysis Support Project Steering Agile Methodology

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Generalist Engineer Diploma in Industrial Systems
University of Technology of Troyes (UTT)
2008

Lead and manage an innovative project with agile methods
ORIIONS
https://www.procertif.com/wallet/67c025b06c861/2504ABDAKH128
Certified SAFe 6 Product Owner/Product Manager
Scaled Agile, Inc.
2024

Akhayat's certifications are only visible to Malt Community members

CRM Consultant

Akhayat A.

Project Manager / POPM - CRM, Salesforce

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